Hi, I’m
Natalie McMillen
Watertown,MA
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Overview
10
years of professional experience
Work History
FlavorBoomWatertown, MA
Front of House Staff
07.2023 - 06.2024
Job overview
- Oversaw daily operational tasks, including both opening and closing duties at a fast-casual dining establishment.
- Executed food preparation along with setting up steam tables and kiosks prior to greeting customers.
- Kept front cooler fully supplied with beverages, sweets, and house-made hot sauce.
- Restocked the fridge, discarded leftover food, and washed dishes.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Took to-go phone orders from guests following outlined procedures.
Marty's Fine WinesNewton, MA
Key Holder/Sales Associate
11.2019 - 04.2023
Job overview
- Handled and transferred incoming phone calls efficiently.
- Performed quick and accurate customer transactions, ensuring seamless service.
- Managed voids, price changes, and break schedules for front-end team.
- Managed the receipt of deliveries and orders in the gourmet foods department.
- Designed and produced company's gift baskets with secure and attractive product arrangements.
- Consistently created baskets ahead of schedule in high-demand periods.
- Partnered with store leadership team to learn and understand management processes and reports.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Handled customer inquiries and complaints with professionalism and patience.
- Collected payments and provided accurate change.
Rover.comNewton, MA
House/Pet Sitter
01.2017 - 01.2021
Job overview
- Ensured houses remained clean, plants received regular watering, and pets were well-cared for during clients' travels.
- Hourly commitments fluctuated according to the number of overnight stays.
- Prepared food to meet needs of animals under care with appropriate meals.
- Offered animals exercise opportunities through walks and play activities.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Implemented pet owners' specific care routines, ensuring consistency in pets' schedules.
- Managed overnight pet care, providing continuous companionship and security for pets.
PetSmartNewton, MA
Pet Trainer
04.2018 - 03.2019
Job overview
- Conducted and instructed classes on manners, obedience, and distractions for dogs with their owners.
- Responded to a high volume of daily phone inquiries regarding training class purchases.
- Utilized positive reinforcement techniques to encourage desirable behaviors in dogs.
- Performed initial assessments of dogs' behavior and temperament to tailor training methods effectively.
- Conducted private and group training sessions focusing on obedience, behavior modification, and agility.
- Managed scheduling, billing, and customer service aspects of the dog training business.
- Fostered a supportive and positive learning environment for both dogs and their owners.
PetSmartNewton, MA
Pet Care Associate
12.2017 - 03.2019
Job overview
- Monitored and provided necessary care for store animals.
- Administered treatment to sick animals and answered phone inquiries.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Maintained clean and orderly cages.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Administered medications to animals.
Star MarketNewtonville, MA
Customer Service Clerk
03.2014 - 01.2017
Job overview
- Answered phone calls and greeted customers at Star Market.
- Relocated funds from cashier tills to the central master register for distribution of change.
- Ensured accurate reconciliation of cash register totals at day's end.
- Supervised cigarette sales while ensuring ID verification compliance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Greeted customers upon entrance and handled cash and credit transactions.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skills
- Interpersonal communication
- Collaboration
- Organization
- Leadership
- Active listening
- New teller training
- Multi-task management
- In-store support
- Staff training
- High-energy attitude
- Stock management
- Multi-line phone talent
- Retail store support
Phone etiquette
Multitasking Abilities
Education
Newton North High SchoolNewton, MA
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balancePersonal development programsFlexible work hoursLanguages
English
Native or Bilingual
Interests
Art
Music
Plants
Animals
Timeline
Front of House Staff
FlavorBoom
07.2023 - 06.2024
Key Holder/Sales Associate
Marty's Fine Wines
11.2019 - 04.2023
Pet Trainer
PetSmart
04.2018 - 03.2019
Pet Care Associate
PetSmart
12.2017 - 03.2019
House/Pet Sitter
Rover.com
01.2017 - 01.2021
Customer Service Clerk
Star Market
03.2014 - 01.2017
Newton North High School
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