Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Natalie Melendy

Natalie Melendy

Honolulu

Summary

Highly motivated and energetic executive with years of valuable experience supporting C-suite executives and enhancing organizational efficiency. Known for exceptional multitasking abilities, attention to detail, and proactive approach to problem-solving. Adept at managing complex calendars, coordinating travel arrangements, facilitating seamless communication and much more. Committed to fostering positive working relationships, delivering unparalleled administrative support in fast-paced environments and adapting to an ever changing role to support executive by any means necessary.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Executive Director

UNIBODY Autotech Collision
Honolulu
03.2021 - Current
  • Assist CEO in daily tasks involving numerous business operations including and not limited to:
  • Accounting - Quickbooks, bookkeeping, A/R, data entry, payroll, etc.
  • Customer Service - Reception, e-mail correspondence
  • Integration of numerous applications to improve functionality and efficiency of overall operation
  • Calendar planning and management
  • Personal assistance involving a variety of tasks as needed
  • Event planning including booking of hotel, flights, ground transportation, etc.
  • Screened and prioritized incoming emails, calls, and correspondence for CEO, ensuring timely response and follow-up
  • Prepared executive-level presentations, reports, and documents with high attention to detail and accuracy
  • Maintained strict confidentiality of sensitive information while handling all administrative tasks for the CEO's office
  • Developed strong relationships with key stakeholders including clients, investors, board members, and senior executives
  • Managed CEO's contacts database by updating contact information regularly and maintaining an organized system for easy access
  • Assisted in the preparation of annual reports or financial statements by gathering data from various departments within the organization
  • Maintained inventory of office supplies and equipment for CEO's office, ensuring timely replenishment as needed
  • Provided administrative support during board meetings including preparing meeting agendas, taking minutes, and distributing materials
  • Coordinated executive-level recruitment processes including screening interviews and candidate assessments
  • Created training material and executed one on one onboarding and one-on-one SOP demonstration with newly hired employees
  • Managed confidential employee records such as performance evaluations or disciplinary actions in compliance with company policies
  • Implemented digital filing system to reduce paper waste and improve accessibility of important documents within the CEO's office

Wedding/Event Coordinator

Pesca Waikiki
Honolulu
04.2023 - 12.2024
  • Coordinated all aspects of event setup, including audiovisual equipment, seating arrangements, decorations
  • Created detailed timelines and schedules for each event to ensure smooth execution from start to finish
  • Managed on-site staff during events, providing clear instructions and support throughout the duration of the event
  • Planned and executed corporate events, including conferences, seminars, and product launches
  • Coordinated vendor selection and negotiations for services including catering, floral arrangements, photography/videography, entertainment, and transportation
  • Collaborated with Chef de Cuisine to design customized menus that met dietary restrictions while satisfying client preferences
  • Ensured compliance with venue policies regarding noise levels, capacity limits, alcohol service regulations etc
  • Negotiated contracts with vendors securing favorable terms/pricing resulting in cost savings for clients
  • Implemented effective communication strategies to keep clients informed about progress, changes, or updates throughout the planning process
  • Developed strong relationships with local wedding industry professionals (planners/photographers/florists) fostering collaboration opportunities and referrals

E-Commerce Sales

Etsy
Honolulu
04.2020 - 01.2022
  • Created an online Etsy shop to sell medical grade face masks in midst of pandemic
  • Utilized marketing to maximize sales
  • Grossed six figure sales within 4 months
  • Managed all customer inquiries
  • Self packaged and shipped over 5,000 orders

Assistant Manager

Halekulani Hotel & Resort (Orchids Restaurant)
Honolulu
12.2019 - 09.2021
  • Familiarity with newly introduced programs including schedule OnTrack, Dayforce, etc.
  • Attend regular learning developments with Hotels respective director for continuous improvements
  • Schedule and interview with potential new hire candidates
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss
  • Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development
  • Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Developed employee schedules based on business needs while optimizing staffing levels during peak hours
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
  • Coordinated special events or promotions within budget constraints while exceeding customer expectations
  • Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

Restaurant Manager

Wolfgang's Steakhouse by Wolfgang Zwiener
Honolulu
06.2019 - 12.2019
  • Continuation of all supervisor responsibilities
  • Ensure and prioritize guest satisfaction by resolving customer concerns
  • Overlooking all operations of the restaurant including kitchen procedures, inventory, ordering, maintenance and management of all FOH employees
  • Opening and closing procedures of the restaurant including cash drops, routine reports, and ensuring the safety of all employees
  • Running data analysis reports
  • Taking initiative in investigating and solving billing variances to ensure and aim for zero loss
  • Documenting write up's, incident reports
  • Troubleshooting POS terminals and credit card system including system down emergencies

Supervisor

Wolfgang's Steakhouse
01.2014 - 01.2017
  • Ensure and prioritize guest satisfaction by handling complaints
  • Coordinate private events, wedding receptions, etc.
  • Responsible for weekly scheduling
  • Direct semi-annual meetings to cover areas requiring improvement, reminders of key concepts, as well as employee acknowledgement and appreciation
  • Supervision and management of front desk operations
  • Host meetings with OpenTable and front desk staff to improve efficiency and understanding
  • Submit payroll and billing for accounting
  • Run the door and floor of a restaurant that seats 1,200 customers daily, $30+ million in sales annually
  • Daily email correspondence to respective agents, guests, vendors with an average volume of 100-250 messages

Education

Associates of Arts - Business Administration

Kapiolani Community College
Honolulu, HI

Bachelor's - Business Management & Entrepreneurship

Shidler College of Business, University of Hawaii At Manoa
Honolulu, HI

Skills

  • Calendar management and scheduling
  • Organizational skills
  • Recruitment and interviewing
  • Microsoft Office suite proficiency
  • Administrative support experience
  • Restaurant management and operations
  • Client relations and communication
  • Problem resolution strategies
  • Time management expertise
  • E-commerce knowledge
  • Software troubleshooting skills
  • Leadership and team management
  • Employee training and development
  • Financial management and accounting
  • Project coordination and event planning
  • Customer service excellence
  • Inventory control and management

Certification

  • CPR/First Aid, 07/01/20, Present
  • Liquor Commission- Blue Card, 12/01/19, 12/31/24

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Wedding/Event Coordinator

Pesca Waikiki
04.2023 - 12.2024

Executive Director

UNIBODY Autotech Collision
03.2021 - Current

E-Commerce Sales

Etsy
04.2020 - 01.2022

Assistant Manager

Halekulani Hotel & Resort (Orchids Restaurant)
12.2019 - 09.2021

Restaurant Manager

Wolfgang's Steakhouse by Wolfgang Zwiener
06.2019 - 12.2019

Supervisor

Wolfgang's Steakhouse
01.2014 - 01.2017

Associates of Arts - Business Administration

Kapiolani Community College

Bachelor's - Business Management & Entrepreneurship

Shidler College of Business, University of Hawaii At Manoa

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