Natalie Mena
Pearland,TX
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Watercrest Senior Living Group and YMCA Child Development Center. Excelled in enhancing team productivity and client satisfaction through innovative solutions and empathetic engagement. Skilled in training and mentoring, with a knack for fostering goal-oriented environments. Achievements include significantly improving workflow efficiency and client empowerment.
Overview
9
9
years of professional experience
Work History
Supervisor
Watercrest Senior Living Group
02.2016 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Counselor
YMCA Child Development Center
01.2021 - 02.2024
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Education
Cypress Fairbanks Independent School District
Cy Fair 06.2003
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Counselor
YMCA Child Development Center
01.2021 - 02.2024
Supervisor
Watercrest Senior Living Group
02.2016 - Current
Cypress Fairbanks Independent School District
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