Natalie Mendez
Altoona,IA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Office Manager
Stratus Building Solutions
10.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
Manger and Stylist
Lady Jane's Haircuts For Men
09.2020 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Organized sales area and work station to showcase products and boost sales.
- Monitored current trends to understand fashions and better serve customer needs.
Assistant Manager
Sport Clips
06.2015 - 09.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
Massage Heights
01.2015 - 06.2015
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Salon Manger
Beauty First
02.2013 - 01.2015
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Managed cash flow, business transactions, banking, and accounting processes.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Cashier
Mendez Bakery
01.2004 - 09.2011
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
Bank Teller
Five Points Bank
05.2008 - 09.2010
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Associate of Applied Science - Cosmetology And Business Management
La' James International College
Johnston, IA11.2011
High School Diploma -
Grand Island Senior High School
Grand Island, NE05.2009
Skills
- Office Management
- Workforce Management
- Administrative Support
- Staff Hiring
- Customer Service
- Human Resources
- Employee Supervision
- Training and Coaching
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Stratus Building Solutions
10.2022 - Current
Manger and Stylist
Lady Jane's Haircuts For Men
09.2020 - Current
Assistant Manager
Sport Clips
06.2015 - 09.2020
Assistant Manager
Massage Heights
01.2015 - 06.2015
Salon Manger
Beauty First
02.2013 - 01.2015
Bank Teller
Five Points Bank
05.2008 - 09.2010
Cashier
Mendez Bakery
01.2004 - 09.2011
Associate of Applied Science - Cosmetology And Business Management
La' James International College
High School Diploma -
Grand Island Senior High School
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