Natalie Mendoza
Mountain View,CA
Summary
Dynamic and results-driven professional with a proven track record at Stanford Healthcare, adept in strategic planning and cross-functional collaboration. Excelled in enhancing operational efficiency and stakeholder communication, achieving significant improvements in patient care and team productivity. Skilled in financial management and office management, I bring a blend of hard and soft skills to drive success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admin Coordinator to Vice President
Stanford Healthcare
09.2022 - Current
- Maintained confidentiality when handling sensitive information, protecting Stanford Healthcare's interests and employee privacy.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for VP's review or action.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Enhanced communication between various departments through proactive coordination of meetings and events.
- Organized and updated schedules for VP and his direct reports.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Implemented updated policies and practices for clinic operations and monitored effect.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Screened calls and emails and responded accordingly to support VP correspondence.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events and worked on ad hoc projects.
- Facilitated training and onboarding for incoming senior leadership.
- Took notes and dictation at meetings.
- Streamlined operations and prioritized tasks, allowing senior leadership to increase productivity.
- Supported human resources initiatives by coordinating interviews and hosting new hire orientations.
Interventional Platform Scheduler II
Stanford Healthcare
02.2020 - 09.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Identified best practices within the operating room scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Reduced patient wait times with effective communication between surgeons, staff, and patients.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
Authorization & Referral Coordinator
Stanford Healthcare
03.2015 - 03.2018
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Performed as subject matter expert for case management processes.
Education
Associate of Arts - Liberal Arts And General Studies
Heald College
Milpitas04.2011
Associate of Science - Medical Assisting
Heald College
Milpitas, CA04.2009
Skills
- Scheduling and calendar management
- Performance Evaluations
- Vendor Sourcing
- Event Planning
- Office Management
- Strategic Planning
- Process Improvement
- Project Management
- Negotiation
- Financial Management
- Cross-Functional Collaboration
- Productivity Improvement
- Stakeholder Communications
Certification
- Project Management, Stanford University
Timeline
Admin Coordinator to Vice President
Stanford Healthcare
09.2022 - Current
Interventional Platform Scheduler II
Stanford Healthcare
02.2020 - 09.2022
Authorization & Referral Coordinator
Stanford Healthcare
03.2015 - 03.2018
Associate of Arts - Liberal Arts And General Studies
Heald College
Associate of Science - Medical Assisting
Heald College
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