Chase Diehlmann

I am seeking to apply my excellent customer skills and technical troubleshooting competence in an entry level retail and technical support position with a world class technology company that can develop into a long-term career path for exceptional employees.

Mechanical and Troubleshooting Expertise

• Airframe & Powerplant Mechanic - Certification #3821981
• APS 500 Auxiliary Power Unit T39/T40 Maintenance
• Specialist in Preventative Maintenance and Troubleshooting King Air 350i
• Comfortable with Power Tools, Gauges, and Testing Equipment
• Performed Routine Maintenance on Machinery Shafts, Bearings, and Gears
• Key Qualities: Trained, Confident, Competent, Thorough, Careful, Detailed

Customer Relationship Specialist

• Award Winner for Highest Customer Connection Score- Eastern Region
• Drove sales from $12K/week to $19K/week by Building Relationships
• Managed Inventory to Avoid Overspending while Guaranteeing Item Availability
• Instilled Team wide Desire to Delight Customers
• Every Customer Engagement was a chance to Brighten Someone's Day with Exceptional Value, Service, and Products
• Key Qualities: Joyful, Friendly, Sincere, Caring, Reliable, Committed

Lead Store Associate | ALDI | 2021-2025

• Serve as primary supervisor, trainer, and employee coach for all new hires
• Maintain all zones of the store, perform inventory management
• District-wide project lead for all store technology retrofits
• Develop and track Key Performance Indicators across various job functions; drove check-out KPI improvement of 15% year over year
• Recognized district wide for a distinct dedication to customer retention

Department Manager | STARBUCKS COFFEE COMPANY | 2019-2021

• Created the Starbucks Experience by building a team dedicated to smiling, greeting, and truly enjoying customers as friends
• Earned three consecutive awards for highest Starbucks Customer Connection Score in the US Mid-Atlantic Region
• Drove sales from 12K/week to 19K/week by customer relationship building
• Chief trainer and mentor of Baristas - modeled going above and beyond every day
• Maintained Food Service Operation level of cleanliness; highest audit scores in US Mid-Atlantic Region
• Managed inventory of supplies for coffee/ food products, made product decisions that balanced carrying costs with availability

SUMMIT AVIATION | DUMONT AVIATION | TEXTRON AVIATION | 2015-2018

• Adjusted, repaired, and replaced faulty components in aircraft
• Specialist in preventative maintenance and troubleshooting Beechcraft King Air 350i
• Trained Beechcraft Hawker and Cessna Aircraft mechanic
• Cleaned and lubricated machinery shafts, bearings, and gears
• Implemented programs of regular maintenance for private aircraft
• Participated in aircraft inspection protocols; assisted with aircraft and equipment transport and movement

DELAWARE TECHNICAL AND COMMUNITY COLLEGE CERTIFICATE PROGRAM: AIRFRAME AND POWERPLANT MECHANIC | 2013-2014

• Certificate #3821981 Airframe & Powerplant Mechanic
• APS 500 Auxiliary Power Unit T39/T40 Maintenance Training Concentration

DELCASTLE TECHNICAL HIGH SCHOOL | HIGH SCHOOL DIPLOMA | 2012

Furnished upon request

Computer Technology, Landscaping, Enjoying my Wife & 11-year old daughter