NATALIE MESA
Bronx,US
Summary
Efficient Unit Clerk with experience in fast-paced healthcare settings. Manages daily operations, enhances communication among staff, and streamlines workflow. Delivers professional interactions with patients and colleagues while maintaining composure under pressure.
Overview
5
5
years of professional experience
Work History
Unit Clerk
Montefiore New Rochelle Hospital
New Rochelle, New York
03.2023 - Current
- Coordinated communication between healthcare providers and patients, ensuring clarity and efficiency in operations.
- Assisted with patient admissions and discharges, maintaining professionalism and efficiency.
- Supported nursing and medical staff with clerical duties, contributing to improved patient care delivery.
- Provided administrative support to physicians, nurses, and healthcare professionals.
- Prepared patient charts and medical records, streamlining clinical workflows for better service continuity.
- Ensured accurate documentation of patient records in electronic systems.
- Prepared charts for outpatient and inpatient services.
- Maintained confidentiality of all patient information in compliance with regulations.
- Maintained an organized workspace to ensure a clean and professional environment for staff and patients.
Sales Associate
Superdry
New York, New York
05.2022 - 01.2023
- Engaged customers to build rapport and foster loyalty.
- Provided expert assistance by answering inquiries related to sizing, accessories, and merchandise care.
- Consulted with customers to assess purchase needs and suggest optimal offerings, driving increased sales.
- Recommended relevant products and services to resolve customer challenges effectively.
- Maintained high customer satisfaction with prompt handling of product returns.
- Enhanced store visual appeal by organizing racks and shelves to promote merchandise.
- Prepared merchandise for sales floor through efficient pricing and tagging processes.
- Recorded sales returns and tracked inventory availability to ensure accurate stock levels.
Barista
Starbucks
New York, New York
05.2021 - 10.2021
- Trained new baristas on beverage preparation and customer service techniques.
- Prepared and served a variety of coffee and tea beverages, contributing to a diverse menu and customer choice.
- Operated espresso machines and blenders to create high-quality beverages that enhanced customer satisfaction.
- Greeted customers and processed orders efficiently, ensuring a positive experience and quick service during busy hours.
- Managed daily morning rush with calm, efficient customer service.
- Responded promptly and professionally to customer inquiries, ensuring excellent service.
- Maintained a clean work environment by sanitizing counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
High School Diploma -
Pelham Preparatory Academy
Bronx, NY, US01.2020
Skills
Supporting patient admissions and discharge processes
Maintaining organized nursing station operations
Assisting with patient flow and transport coordination
HIPAA compliance and patient confidentiality
Managing high-volume phone calls and directing inquiries appropriately
Multitasking in fast-paced hospital environments
Strong organizational and attention-to-detail skills
Professional and compassionate patient interaction
- Interdepartmental coordination
Timeline
Unit Clerk
Montefiore New Rochelle Hospital
03.2023 - Current
Sales Associate
Superdry
05.2022 - 01.2023
Barista
Starbucks
05.2021 - 10.2021
High School Diploma -
Pelham Preparatory Academy