NATALIE METZGER
Riverview,FL
Summary
Energetically contributed to The Oar's team by enhancing customer satisfaction through exceptional service and efficient POS operations, improving transaction times by 20%. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
The Oar
Block Island, RI
05.2024 - 10.2024
Server
The Oar
Block Island, RI
05.2023 - 10.2023
- Provided excellent customer service by anticipating needs, and responding promptly to requests.
- Greeted and accommodated guests, building a positive experience from the first interaction.
- Collaborated with kitchen staff to coordinate food delivery and maintain service flow during peak hours.
- Maintained focus and concentration in a high-volume environment.
- Utilized the Toast POS system for efficient order processing and payment handling.
- Improved transaction processing time by 20% using the Toast handheld system, resulting in increased customer satisfaction.
- Informed customers of daily specials and signature menu items.
- Demonstrated physical stamina and attention to detail while managing multiple tray deliveries simultaneously.
Administrative Assistant
Chrystal Akershoek, CPA LLC
Bedford, VA
01.2021 - 05.2023
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, and responded to customer requests in a timely manner.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Operated office equipment, such as fax machines, copiers, and phone systems, and arranged for repairs when the equipment malfunctions.
Server
Azul
Bedford, VA
03.2018 - 09.2020
- Prioritized multiple tasks in a dynamic environment, and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Assisted with the training of new staff members.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Skills
- High-volume dining
- Dining area maintenance
- Stocking and replenishing
- Food safety practices
- Strong work ethic
- Food running
- Point of sale (POS) system operations
Certification
- ServSafe Alcohol Certificate
Timeline
Server
The Oar
05.2024 - 10.2024
Server
The Oar
05.2023 - 10.2023
Administrative Assistant
Chrystal Akershoek, CPA LLC
01.2021 - 05.2023
Server
Azul
03.2018 - 09.2020
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