Summary
Overview
Work History
Skills
Timeline
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Natalie Michelback

Albuquerque,NM

Summary

Experience program manager with natural talent for leading and motivating people to achieve challenging objectives. Effortlessly builds team connections, oversees operations and improves policies to maximize efficiency and performance of each team member. Skilled in budgeting, strategic planning, business process improvement and team building.

Overview

28
28
years of professional experience

Work History

Director of Asset Management

Supportive Housing Coalition of NM
Albuquerque, NM
09.2022 - 04.2024
  • Provided guidance and direction to team members regarding best practices in asset management processes.
  • Complete monthly and annual reports reflecting total rental property assets.
  • Process monthly rental payments for two properties. Direct and manage the property managers for two additional rental properties.
  • Review and approve monthly rental payment for a total of four properties.
  • Prepare and execute rental agreements for new and existing tenants.
  • Comply with all HUD requirements for two HUD 811 properties.

Program Manager

MFA
Albuquerque, NM
03.2012 - 05.2021
  • Analyzed productivity reports to manage overall performance
  • Established clear objectives and set effective policies to achieve each target with minimal waste
  • Communicated policy updates to service providers, answered questions and enforced compliance
  • Evaluated performance of service providers and mentored their employees on ways to improve
  • Coordinated resources and schedules to meet targets and achieve company goals
  • Improved the performance of individual team members by motivating and training staff
  • Implemented mentoring programs to bring new staff up to speed quickly.

Loan Servicing Representative

MFA
Albuquerque, NM
01.2005 - 02.2012
  • Reviewed loan files and title documents to ensure compliance with federal regulations
  • Prepared final payoff loan documents and other mortgage closing packages for conventional and government loans
  • Maintained the company's reputation by providing confidential, expert services to customers
  • Completed frequent checks on customer accounts to detect any payment problems or issues with the loan terms
  • Processed mortgage payments for single and multi-family properties
  • Maintained good working relationship with co-workers and management
  • Required minimal oversight to complete job tasks, meeting all deadlines and goals
  • Paid all escrow items including homeowners insurance, private mortgage insurance, flood insurance and property taxes
  • Ordered force placed insurance policies to protect the property against losses.

Accounts Payable and Payroll Accountant

Molzen Corbin Engineers, Architects and Planners
Albuquerque, NM
02.1996 - 01.2005
  • Coded and processed accurate invoices to obtain timely payments
  • Followed up with vendors, managers, and other employees to resolve open issues and discrepancies
  • Researched payment issues and outstanding checks
  • Reviewed invoices for required backup documentation and payment approvals
  • Entered invoices into company accounting software
  • Process accounts payable forms, invoices, and checks, and perform various other bookkeeping functions.

Skills

  • Budget development
  • Production development
  • Reporting and documenting
  • Administer finances
  • Plan projects
  • Policy administration
  • Operational Efficiency
  • Client Services
  • Due Diligence
  • Portfolio Management
  • Quality Assurance
  • Decision-Making
  • Proactive and Focused
  • Prioritizing and Planning
  • Team Building Leadership
  • Willing to Learn
  • Team Building

Timeline

Director of Asset Management

Supportive Housing Coalition of NM
09.2022 - 04.2024

Program Manager

MFA
03.2012 - 05.2021

Loan Servicing Representative

MFA
01.2005 - 02.2012

Accounts Payable and Payroll Accountant

Molzen Corbin Engineers, Architects and Planners
02.1996 - 01.2005

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Natalie Michelback