Natalie Miller
Long Beach,NY
Summary
Public Health professional with extensive experience in care coordination, case management, and patient advocacy within behavioral health and community-based settings. Proven ability to support high-risk and vulnerable populations, collaborate with interdisciplinary teams, and maintain regulatory-compliant clinical documentation. Strong background in data reporting, quality improvement, and continuity of care aligned with hospital and health system standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
B.R.C. Jack Ryan Residence
New York, NY
11.2019 - Current
- Provide clinical oversight and coordination of services for adults with complex behavioral health and psychosocial needs.
- Supervise and support multidisciplinary staff to ensure high-quality, patient-centered care and compliance with regulatory standards.
- Develop, monitor, and evaluate individualized treatment and service plans in collaboration with care teams.
- Conduct weekly chart audits, ensuring accuracy, timeliness, and compliance with DHS and OTDA requirements.
- Analyze monthly and quarterly data to identify barriers to care and support quality improvement initiatives.
- Serve as liaison between internal programs, hospitals, and community-based providers to ensure continuity of care.
- Participate in case conferences focused on engagement, treatment adherence, and successful transitions.
- Coordinated patient care plans with multidisciplinary teams to enhance service delivery.
Housing Specialist
B.R.C. Jack Ryan Residence
New York, NY
06.2011 - 11.2019
- Managed a high-volume caseload providing case management, care coordination, and patient education.
- Assisted clients with benefits enrollment, housing placement, and appointment coordination similar to discharge planning functions.
- Escorted clients to medical and behavioral health appointments as needed.
- Collaborated with clinical teams and external providers to support continuity and follow-up care.
- Maintained accurate documentation and prepared reports to support compliance and program outcomes.
- Provided emergency First Aid/CPR support when necessary.
Senior Case Manager
Volunteers of America
Wards Island, NY
01.2008 - 06.2011
- Delivered comprehensive case management to individuals with mental health diagnoses.
- Coordinated housing placements and follow-up services to ensure successful transitions.
- Facilitated psychoeducational and life skills groups.
- Maintained accurate records and prepared monthly reports.
Education
Master of Public Health -
Walden University
01.2019
Bachelor of Arts - Psychology
Walden University
01.2012
Skills
- Care Coordination
- Case Management
- Discharge & Transition Planning
- Patient Advocacy & Education
- Behavioral Health Support
- Motivational Interviewing
- Harm Reduction
- Clinical Documentation
- Chart Audits
- Regulatory Compliance
- Interdisciplinary Collaboration
- Data Entry
- Reporting
- Crisis Intervention
Certification
- CPR/First Aid/AED
- Mental Health First Aid
- NYS Mandated Reporter
- Naloxone Administration (NYSDOH Opioid Overdose Prevention)
Timeline
Clinical Coordinator
B.R.C. Jack Ryan Residence
11.2019 - Current
Housing Specialist
B.R.C. Jack Ryan Residence
06.2011 - 11.2019
Senior Case Manager
Volunteers of America
01.2008 - 06.2011
Bachelor of Arts - Psychology
Walden University
Master of Public Health -
Walden University