Natalie Miller
Lake Mary,FL
Summary
Highly skilled Customer Solutions Specialist with experience in delivering customer-focused solutions. Strengths lie in problem-solving abilities, relationship-building skills, and clear communication. Noteworthy contributions include enhancing customer satisfaction Demonstrated ability to work well within team-oriented environments while also able to perform independently when necessary.
Overview
7
7
years of professional experience
Work History
Customer Solutions Specialist
Charter Communications, Spectrum
Lake Mary, FL
07.2025 - Current
- Investigate and resolve service complaints and billing inquiries with high professionalism and courtesy.
- Collaborated with team members to resolve customer escalations effectively.
- Applied specific telephone-based save techniques to retain customers who call to disconnect- convincing them into keeping their Spectrum video, data, and phone services.
- Identify opportunities to cross-sell and upsell products (such as Spectrum Mobile) while explaining the value of services compared to competitors.
Customer Service Representative
Cfx
Orlando, FL
03.2019 - 06.2024
- Assisted customers with E-PASS/toll account setup, updated payment information, and managed tag transponders to streamline account management.
- Resolved complaints quickly and effectively, contributing to improved customer satisfaction.
- Resolved billing disputes and handled violation inquiries while providing high-level customer service over the phone, ensuring customer needs were met.
Education
Ruskin High School
Kansas City, MOSkills
- Customer Engagement
- Active Listening
- Problem-Solving
- Multitasking
- Conflict Resolution
- Empathy & Patience
Timeline
Customer Solutions Specialist
Charter Communications, Spectrum
07.2025 - Current
Customer Service Representative
Cfx
03.2019 - 06.2024
Ruskin High School