Natalie Miramontes
Owasso,OK
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
15
15
years of professional experience
Work History
PROJECT MANAGER/PROJECT ESTIMATOR
Steri-Clean, LLC
05.2016 - 10.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Processed client estimate fees, scheduled job deposits and payments.
- Scheduled jobs based on client, team & resources available.
- Scheduled job site requirements such as dumpsters pick up/drop off and their location logistics, ports potties, ordering misc. job site supplies, onsite shredders, etc. based on client specific needs.
- Met project deadlines without sacrificing quality or workplace safety.
- Established effective communication among team members & clients for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Responsible for documentation and processing of onsite/photo estimates to include up to 150 photos, written estimates and follow up.
- Responsible for managing estimate schedule to be cost and time efficient.
- Followed up with new customer leads via telephone & email as well.
- Responsible for answering nationwide calls for all offices after hours when requested via telephone, email & via web programs to document customer information and assign to appropriate franchise office.
- Responsible for all franchise estimator training regarding this position in other offices nationwide and tasks required.
- Effectively communicate with all office personnel, field technicians, all levels of management, customers and contractors.
- Assist in marketing development, offsite Hoarding and Biohazard speaking events, out of town trade shows, conferences, offsite visits, social media outreach, etc.
- Daily, weekly, monthly, quarterly and annual company meetings both on and offsite.
- Present on job sites and touching base with lead technician around Southern CA to ensure jobs are being completed thoroughly & efficiently as outlined in estimates provided to customers.
- Provide respirator fit testing to all technicians, coaching, and encouragements to keep moral up through all projects.
- Provide innovative ideas to improve processes.
- Continued education in management, biohazard, and hoarding. OSHA10 and OSHA 40 certification obtained.
- Met sales goals at 50% and above close ratio.
VICE PRESIDENT of OPERATIONS
EHS International, Inc.
01.2014 - 04.2016
- Responsible for managing multiple departments in safety, education and curriculum design firm.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Involved in strategic planning, goal setting, financials, and budgets.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- In charge of meeting agendas to include development of minutes and post meeting follow up.
- Directly responsible for management of various high-dollar consulting projects, assuring that each contract scope of work is completed and final product branded and submitted to various clients all over United States.
- Sales, social media posting, accounting via QuickBooks, collection calls, customer service, PowerPoint development including research from start to finish.
- Report generating including job hazard analyses, risk audits, OSHA compliant programs and procedures for clients.
- Face to face client meetings.
- Various conference travel on CEO request involving networking, sales and generating leads.
- Also HR duties including reviews, disciplinary actions, time off requests, EDD correspondence, payroll, insurance certificate requests, bank deposits, petty cash management, etc.
- Cultivated strong relationships with clients, vendors, subcontractors, and partners for mutually beneficial collaborations.
ENVIRONMENTAL COMPLIANCE/SAFETY ADMINISTRATIVE AIDE
Victor Valley Wastewater Reclamation Authority
01.2012 - 01.2014
- Responsible for scheduling all safety training, special events, & plant tours.
- Communicating with environmental compliance customers, permit tracking, & finance issues.
- Processing of business questionnaires, making purchase orders, work orders, & customer service.
- Heavy use of Microsoft Excel, Microsoft Office, PowerPoint, Ops 10, Synexus, etc.
- Executed record filing system to improve document organization and management.
- Contributed to positive work environment by providing professional assistance to colleagues when needed.
- Ensured accuracy in documentation by proofreading materials, maintaining records, and updating databases regularly.
- Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Facilitated smooth transitions during staffing changes with efficient onboarding procedures for new hires.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
NIGHT OPERATIONS CLERK
Vanport Warehousing
01.2010 - 01.2012
- Responsible for all inbound & outbound receiving to include load planning, appointment setting, load verifications, approvals, damage reports, and daily reports.
- Secure loads for pickup with documenting seals, notarizations, daily filing, lock up & alarm set.
- Office cleaning and securing at end of night.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Interacted with customers, truck carriers, suppliers, drivers, and forklift operators by phone, email, or in-person to provide information.
ASSISTANT OFFICE MANAGER
R.W.Baker Landscape, Inc.
01.2008 - 01.2010
- Responsible for monthly billing & releases.
- Payroll processing.
- Accounts Receivable & Payable.
- Bank Deposits.
- Insurance and contract tracking.
- Assistant Estimator with various blue prints when required.
- Notarizations.
- Created and updated records and files to maintain document compliance.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed daily operations, ensuring timely completion of tasks and maintaining well-organized work environment.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Authored business documents to organize and emphasize information quickly and effectively.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
WORK COMP/RISK MANAGEMENT COORDINATOR & EXECUTIVE ASSISTANT
TWR Enterprises, Inc.
01.2005 - 01.2008
- Responsible for management, organization, subpoena replies & analysis of hundreds of work comp and construction defect claims.
- Develop ongoing quarterly reports to include yearly Cal OSHA data and immediate reporting of job site injuries to insurance carriers.
- Analysis of safety on job site & assessing where improvements can be made based on injuries occurring in order to minimize risk exposure. In addition reviewing claim validity and viability against coverage standards.
- Managing company supply ordering including negotiating for best supply prices and service contracts.
- Telecommunications management with field phones at multiple job sites across Southern CA.
- EDD processing including responses.
- Disability and wage Garnishments to include notifying all parties involved.
- Assist payroll department as needed
- Accounting
- Insurance certificate tracking
- Notary public tasks
- Planning , preparation, & marketing tactics for various events in Southern California.
- Development of short-term goals and long-term strategic plans to improve risk control and mitigation.
Education
Construction Health and Safety Technician (CHST) - Safety
Board of Certified Safety Professionals (BCSP)
California12.2015
Some College (No Degree) - General Education
LA SIERRA UNIVERSITY
RIVERSIDE, CABachelor of Arts - Criminal Justice
UNIVERSITY OF LAS VEGAS
Las Vegas01.2005
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Relationship Building
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
References
References available upon request
Timeline
PROJECT MANAGER/PROJECT ESTIMATOR
Steri-Clean, LLC
05.2016 - 10.2019
VICE PRESIDENT of OPERATIONS
EHS International, Inc.
01.2014 - 04.2016
ENVIRONMENTAL COMPLIANCE/SAFETY ADMINISTRATIVE AIDE
Victor Valley Wastewater Reclamation Authority
01.2012 - 01.2014
NIGHT OPERATIONS CLERK
Vanport Warehousing
01.2010 - 01.2012
ASSISTANT OFFICE MANAGER
R.W.Baker Landscape, Inc.
01.2008 - 01.2010
WORK COMP/RISK MANAGEMENT COORDINATOR & EXECUTIVE ASSISTANT
TWR Enterprises, Inc.
01.2005 - 01.2008
Construction Health and Safety Technician (CHST) - Safety
Board of Certified Safety Professionals (BCSP)
Some College (No Degree) - General Education
LA SIERRA UNIVERSITY
Bachelor of Arts - Criminal Justice
UNIVERSITY OF LAS VEGAS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionSimilar Profiles
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