Microsoft
Natalie Mitchell
Case Manager
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills in Justice Case Manager role.
Knowledgeable Case Manager experienced in coordinating care for SRC clients. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for
helping others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
Scottsdale Recovery Center
11.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Collaborated with client's legal providers
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Improved client satisfaction by efficiently addressing concerns or in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Developed resource directory for clients, simplifying their search for essential services.
- Enhanced team collaboration by attending regular case review meetings, promoting unified approach to client care.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Provided leadership, guidance and support to staff members.
Behavioral Health Technician (BHT)
Scottsdale Recovery Center
11.2021 - 11.2023
- Documented behavioral incidents thoroughly to keep accurate records
- Completed daily client rounds and tracked client movements
- Developed and deepened relationships with fellow staff members to enhance team collaboration
- Followed standard admissions procedures and documentation requirements for client intakes
- Educated clients on important life skills, housekeeping and food preparation
- Maintained client and employee areas in good working order and with adequate supplies
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs
- Performed searches of resident belongings prior to admissions and throughout stays
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Taught clients how to complete basic household chores and prepare food.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Treated clients and families with respect and dignity.
Patient Services Manager
Acceptance Recovery Center
07.2021 - 11.2021
- Lived in with clients Thursday thru Monday morning
- Drive clients to meetings, doctors' appointments, pass out their medications, make sure chores are complete, along with various other things
- Reduced wait times for patients with effective utilization of staff and resources.
- Increased patient retention rates by providing exceptional customer service and addressing concerns promptly.
- Improved employee morale by fostering a positive work environment that encouraged teamwork and open communication among staff members.
- Improved patient satisfaction by implementing efficient check-in and scheduling processes.
- Maintained accurate documentation of patient interactions according to HIPAA guidelines while preserving confidentiality at all times.
- Coordinated special events for patients, such as wellness workshops and support groups, resulting in increased engagement within the community.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Education
No Degree - Bachelors of Science in Counseling
Grand Canyon University
Phoenix, AZ01-2028
GED -
Cortez Adult Education
Cortez, CO04-2001
Skills
- Verbal and Written Communication
- Critical Thinking
- Organization and multitasking
- Documentation and reporting
- Email and telephone etiquette
- Documentation proficiency
Certification
- peer support certified (July2021 to Present)
- CPR certified (2021 to Present)
- First Aid Certification
- level one fingerprint clearance card
Additional Information
I am in recovery and currently working a 12 step program. I am 5 years sober and I am passionate about wanting to help others in recovery.
Timeline
Case Manager
Scottsdale Recovery Center
11.2023 - Current
Behavioral Health Technician (BHT)
Scottsdale Recovery Center
11.2021 - 11.2023
Patient Services Manager
Acceptance Recovery Center
07.2021 - 11.2021
No Degree - Bachelors of Science in Counseling
Grand Canyon University
GED -
Cortez Adult Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 15 in the development of Client's needs.
- Achieved tasks with accuracy and efficiency.
- Resolved product issue through consumer testing.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureQuote
It is never too late to be what you might have been.
George Eliot
Software
Word
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