NATALIE MOCK
JB,MDL,NJ
Summary
Versatile Practice Manager with a background in practice management. Expertise in improving workflow efficiency, developing patient care strategies, and managing daily operations. Skilled in conflict resolution, leadership, and medical billing processes. Notable achievements include implementing staff training programs and streamlining operational procedures.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Practice Manager
Virtua Electrophysiology
Cherry Hill, NJ
03.2024 - Current
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Coordinated staff recruitment, training, and scheduling activities.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Motivated staff by offering direction and providing constructive feedback.
- Recruited, hired and trained new medical and facility staff.
OFFICE SUPERVISOR
Virtua Cardiology
Princeton, NJ
10.2023 - 03.2024
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Standardized office structures and processes to promote collaboration and increased performance
- Delivered performance reviews, recommending additional training or advancements
- Managed daily schedules, appointments, and meetings for upper-level executives to ensure optimal time management
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members
- Delivered performance reviews, recommending additional training or advancements
- Coached new hires on company processes while managing employees to achieve maximum production
- Managed office operations while scheduling appointments for department managers
- Evaluated employee records and productivity and submitted evaluation reports
- Evaluated employee performance and conveyed constructive feedback to improve skills.
OFFICE MANAGER
NJ Heart And Vascular Care
Princeton
10.2021 - 10.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Standardized office structures and processes to promote collaboration and increased performance
- Delivered performance reviews, recommending additional training or advancements
- Managed daily schedules, appointments, and meetings for upper-level executives to ensure optimal time management
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members
- Delivered performance reviews, recommending additional training or advancements
- Coached new hires on company processes while managing employees to achieve maximum production
- Managed office operations while scheduling appointments for department managers
- Evaluated employee records and productivity and submitted evaluation reports
- Evaluated employee performance and conveyed constructive feedback to improve skills.
CERTIFIED CLINICAL MEDICAL ASSISTANT
Great Falls Clinic
Great Falls, MT
02.2021 - 10.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Documented vital signs and health history for patients in clinic and hospital environments
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collected and documented patient medical information such as blood pressure and weight
- Prepared and administered medications to alleviate patient symptoms
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Measured patient pulse oximetry
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Implemented care and efficiency improvements to support and enhance office operations
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Completed EKGs and other tests based on patient presentation in office
- Prepared lab specimens for diagnostic evaluation
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Completed clinical procedures and gathered patient data for interpretation by physician
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Obtained client medical history, medication information, symptoms, and allergies
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed
- Taught patients about medications, procedures, and care plan instructions
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Called and faxed pharmacies to submit prescriptions and refills.
CERTIFIED CLINICAL MEDICAL ASSISTANT
Central Montana Heart And Vascular Institute
Great Falls, MT
03.2019 - 02.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Documented vital signs and health history for patients in clinic and hospital environments
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collected and documented patient medical information such as blood pressure and weight
- Prepared and administered medications to alleviate patient symptoms
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Measured patient pulse oximetry
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Implemented care and efficiency improvements to support and enhance office operations
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Completed EKGs and other tests based on patient presentation in office
- Prepared lab specimens for diagnostic evaluation
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Completed clinical procedures and gathered patient data for interpretation by physician
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Obtained client medical history, medication information, symptoms, and allergies
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed
- Taught patients about medications, procedures, and care plan instructions
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Called and faxed pharmacies to submit prescriptions and refills.
CERTIFIED MEDICAL ASSISTANT
Benefis Healthcare
Great Falls, MT
02.2017 - 03.2019
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs
- Obtained client medical history, medication information, symptoms, and allergies
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Completed clinical procedures and gathered patient data for interpretation by physician
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Performed medical records management, including filing, organizing and scanning documents
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Verified patient insurance coverage and collected required co-payments
- Completed EKGs and other tests based on patient presentation in office
- Prepared lab specimens for diagnostic evaluation
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Measured patient pulse oximetry
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Called and faxed pharmacies to submit prescriptions and refills
- Documented vital signs and health history for patients in clinic and hospital environments
- Prepared and administered medications to alleviate patient symptoms
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collected and documented patient medical information such as blood pressure and weight
- Taught patients about medications, procedures, and care plan instructions
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs
- Obtained client medical history, medication information, symptoms, and allergies
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Completed EKGs and other tests based on patient presentation in office
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Prepared lab specimens for diagnostic evaluation
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Oriented and trained new staff on proper procedures and policies
- Measured patient pulse oximetry
- Measured patient spirometry.
CERTIFIED CLINICAL MEDICAL ASSISTANT
CHI Franciscan Health System
Tacoma, WA
06.2004 - 09.2016
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Documented vital signs and health history for patients in clinic and hospital environments
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collected and documented patient medical information such as blood pressure and weight
- Prepared and administered medications to alleviate patient symptoms
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Measured patient pulse oximetry
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Implemented care and efficiency improvements to support and enhance office operations
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Completed EKGs and other tests based on patient presentation in office
- Prepared lab specimens for diagnostic evaluation
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Completed clinical procedures and gathered patient data for interpretation by physician
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Obtained client medical history, medication information, symptoms, and allergies
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed
- Taught patients about medications, procedures, and care plan instructions
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Called and faxed pharmacies to submit prescriptions and refills
- Documented vital signs and health history for patients in clinic and hospital environments
- Prepared and administered medications to alleviate patient symptoms
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collected and documented patient medical information such as blood pressure and weight
- Taught patients about medications, procedures, and care plan instructions
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
Education
Certified Medical Assistant -
Bryman College
Federal Way, WASkills
- Scheduling and Calendar Management
- Policy and Procedure Modification
- Relationship Building
- Employee Management
- Data Retrieval Systems
- Training and Coaching
- Workload Prioritization
- Time Management
- Administrative Management
- Excellent Multi-Tasking Ability
- Administrative Oversight
- Staff Management
- Workflow Management
- Hiring medical personnel
- Staff Development
- Human Resources
- Practice Management
- Budget Oversight
Certification
BLS/CPR
Timeline
Practice Manager
Virtua Electrophysiology
03.2024 - Current
OFFICE SUPERVISOR
Virtua Cardiology
10.2023 - 03.2024
OFFICE MANAGER
NJ Heart And Vascular Care
10.2021 - 10.2023
CERTIFIED CLINICAL MEDICAL ASSISTANT
Great Falls Clinic
02.2021 - 10.2021
CERTIFIED CLINICAL MEDICAL ASSISTANT
Central Montana Heart And Vascular Institute
03.2019 - 02.2021
CERTIFIED MEDICAL ASSISTANT
Benefis Healthcare
02.2017 - 03.2019
CERTIFIED CLINICAL MEDICAL ASSISTANT
CHI Franciscan Health System
06.2004 - 09.2016
Certified Medical Assistant -
Bryman College
BLS/CPR
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