NATALIE MONACHELLI
GARDNER,MA
Summary
Motivational leader and organized problem-solver with advanced supervisory, team building and multitasking skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SUPERVISOR
UMASS MEMORIAL MEDICAL CENTER
WORCESTER, MA
01.2023 - Current
- Conducts clinic meetings for data analysis to enhance operational efficiencies.
- Customizes training programs and resources for new employees to better navigate clinical workflows.
- Partners with various hospital departments to ensure seamless patient care.
- Supervises a large scheduling team across multiple clinics, ensuring adherence to metric standards.
- Designs and incorporates schedule builds by leveraging Epic software.
- Maintains awareness of hospital trends through active participation in department workflow meetings.
- Increases staff retention rates by fostering high morale through excellent communication skills, prompt problem resolution, and proactive supervisory practices within a facilitative work environment.
- Facilitates team growth through regular feedback and monitoring to achieve higher work standards.
REGIONAL OFFICE MANAGER & COMPANY TRAINER
RECOVERY CONNECTION
BURLINGTON, MA
01.2021 - 01.2023
- Established a detailed training schedule to enable smooth and efficient adoption of new EMR platform by the workforce.
- Generated collaborations by initiating outreach activities with recovery organizations.
- Ensured accuracy of insurance eligibility and composed prior authorizations for patient medications.
- Established effective communication channels with doctors and nurses to detect possible office dysfunctions in the process of onboarding administrative personnel.
- Enhanced workplace safety through the implementation of effective office policies and procedures.
- Maintained adherence to healthcare regulations, medical laws, and ethical standards.
ADMINISTRATIVE SECRETARY
SOUTHERN NEW HAMPSHIRE MEDICAL CENTER
NASHUA, NH
01.2021 - 06.2021
- Provided expert assistance to administrative and professional staff in resolving technical issues related to EPIC software.
- Reviewed and analyzed facility activities and data to aid planning of cash and risk management, to improve service utilization.
- Streamlined the flow of information among governing boards, medical staff, and department managers.
- Oversaw the development and implementation of programs and policies for patient services, quality assurance, public relations, and department activities.
- Conducted and administered fiscal operations, including planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
ASSISTANT MANAGER
BROOKLINE ANIMAL HOSPITAL
BROOKLINE, NH
12.2011 - 11.2020
- Managed scheduling for yearly medical checkups, consultations and surgery appointments effectively.
- Ensured comprehensive documentation of patient medical information, case histories, and insurance details.
- Led the management of expense reports and invoice processing.
- Prioritized patient care by evaluating their treatment needs and urgency of medical services upon arrival.
- Achieved efficient management of customer service inquiries and resolution of complaints.
Education
High School Diploma -
HOLLIS BROOKLINE HIGH SCHOOL
HOLLIS, NH06.2012
Some College (No Degree) - PSYCHOLOGY
NASHUA COMMUNITY COLLEGE
NASHUA, NHSkills
- EMR Systems
- Insurance Verification
- Office Management
- Vendor Relationships
- Hiring and Terminations
- Performance Evaluations
- Workflow Planning
- Regulatory Compliance
- Patient Care
- Legal Documentation
- Staff Management
- Business Correspondence
- Payroll Oversight
- Process Development
Certification
- CPR/AED/FIRST-AID - NATIONAL CPR FOUNDATION
- CERTIFIED RECOVERY ADVISOR
- HIPPA
Timeline
SUPERVISOR
UMASS MEMORIAL MEDICAL CENTER
01.2023 - Current
REGIONAL OFFICE MANAGER & COMPANY TRAINER
RECOVERY CONNECTION
01.2021 - 01.2023
ADMINISTRATIVE SECRETARY
SOUTHERN NEW HAMPSHIRE MEDICAL CENTER
01.2021 - 06.2021
ASSISTANT MANAGER
BROOKLINE ANIMAL HOSPITAL
12.2011 - 11.2020
High School Diploma -
HOLLIS BROOKLINE HIGH SCHOOL
Some College (No Degree) - PSYCHOLOGY
NASHUA COMMUNITY COLLEGE
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