Natalie Monroe
Birmingham,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Manager of Business Development and Sales
Janus Management Group
07.2019 - Current
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
- Built relationships with customers and community to establish long-term business growth.
Customer Support Specialist
Royalty Consulting Group
01.2015 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected vital information to support company and associates through interviews and data analysis.
- Provided primary customer support to internal and external customers.
Financial Services Representative
T-Mobile
03.2012 - 08.2016
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Managed client financial portfolios to minimize risk and optimize returns.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Education
Bachelor of Science - Business Administration And Management
Phoenix University
Remote 05.2025
High School Diploma -
Minor High School
Adamsville, AL05.2023
Skills
- Problem Solving
- Customer Retention
- Emotional Intelligence
- Active Listening
- Product Knowledge
- CRM Software Proficiency
- Time Management
- Conflict Resolution
- Account Servicing
- Customer Billing
Timeline
Manager of Business Development and Sales
Janus Management Group
07.2019 - Current
Customer Support Specialist
Royalty Consulting Group
01.2015 - 02.2019
Financial Services Representative
T-Mobile
03.2012 - 08.2016
Bachelor of Science - Business Administration And Management
Phoenix University
High School Diploma -
Minor High School
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