Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Montaño

Santa Ana,CA

Summary

Dependable professional enthusiastically seeking opportunity in which to apply knowledge of any operations and display case creativity. Bringing years of excellent customer service and performance in related roles. Accustomed to going above and beyond to reach team goals and objectives. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Offering positive outcomes. Highly organized, proactive, and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Marketing Coordinator

Kyocera Document Solutions, Inc.
Irvine, CA
10.2022 - Current
  • Marketed products and services at tradeshows and promotional events.
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.
  • Worked with creative teams to deliver productive marketing campaigns.
  • Collaborated closely with internal teams including sales, operations, finance.to ensure alignment of overall objectives across departments.
  • Created marketing policies and procedures, evaluating and revising to maximize team efforts.
  • Monitored responses to promotional content, adjusting messages to achieve objectives.
  • Participated in brainstorming sessions to generate ideas for new products or services.
  • Evaluated marketing personnel and offered constructive feedback on ways to improve.

Mobile Expert

T-Mobile
Anaheim
08.2020 - Current
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship
  • Used on-site computer systems to access figures and documentation associated with available service plans
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.

Retail Associate

Timberland
Orange
01.2019 - Current
  • Stocked and cleaned shelves while maintaining neat and orderly store
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
  • Assisted customers by phone regarding store operations, products, promotions, and orders
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
  • Answered questions about current promotions and resolved issues according to store policies
  • Engaged with customers to determine appropriate items to fit needs.

Education

High School Diploma -

Foothill High School
05.2019

Some College (No Degree) in General Studies -

Fullerton College

Skills

  • Proficient in computer skills
  • Interpersonal and written communication
  • Technology knowledge
  • Teambuilding
  • Organization
  • Communication
  • Reliable & trustworthy
  • Multitasking
  • Flexible schedule
  • Computer skills
  • People skills
  • Organizational skills
  • Customer Service
  • Strategic Planning
  • Event Planning
  • Proofreading

Timeline

Marketing Coordinator

Kyocera Document Solutions, Inc.
10.2022 - Current

Mobile Expert

T-Mobile
08.2020 - Current

Retail Associate

Timberland
01.2019 - Current

High School Diploma -

Foothill High School

Some College (No Degree) in General Studies -

Fullerton College

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Natalie Montaño