Natalie Montoya
Orlando,FL
Summary
Talented and high-performing college graduate with extensive experience performing successfully in fast-paced environments. Offering expertise working with a diverse client base and delivering exceptional results. Passionate about business success and successful at supporting all staff and customer needs. Committed and motivated with outstanding customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent prioritizing, multitasking and follow-through skills useful for achieving project goals. Desiring the opportunity to leverage education and experience to take on new challenges with an established company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Mid Florida Dermatology
Orlando, FL
03.2023 - Current
- Welcomed patients, clients, and visitors to the office with a friendly and professional demeanor.
- Managed a busy appointment calendar using electronic scheduling software. Scheduled appointments for patients, optimizing appointment slots to maximize efficiency and minimize wait times.
- Answered multi-line phone systems, routing calls to appropriate staff members or taking messages accurately and efficiently. Provided information about office hours, services offered, and appointment availability.
- Maintained patient records in compliance with HIPAA regulations. Updated patient information, scanned documents, and filed paperwork accurately to ensure accessibility and confidentiality.
- Verified insurance coverage and eligibility for patients, obtaining pre-authorizations and referrals as required.
- Managed office supplies and inventory, replenishing stock and placing orders as necessary.
- Addressed patient concerns and complaints in a professional and empathetic manner, striving to resolve issues promptly and effectively.
- Ensured the reception area was clean, organized, and welcoming at all times. Created a positive first impression for patients and visitors by providing a comfortable and professional atmosphere.
Brand Ambassador
Anheuser-Busch
Orlando, FL
03.2021 - Current
- Executed promotional events to increase brand awareness and engage with target consumers. Distributed promotional materials, samples, and merchandise while conveying key brand messages and product features.
- Conducted product demonstrations and tastings at various locations, including retail stores, festivals, and trade shows.
- Leveraged social media platforms to promote brand events, products, and campaigns. Created engaging content, including photos, videos, and live streams, to generate buzz and attract followers.
- Interacted with consumers in a friendly and approachable manner, building rapport and fostering positive brand experiences. Answered questions, addressed concerns, and provided personalized recommendations to meet customer needs.
- Gathered feedback and insights from consumers through surveys, interviews, and observations.
- Assisted with product sales by influencing purchasing decisions and driving foot traffic to retail locations.
- Monitored and reported on key performance metrics, including event attendance, product sales, and consumer feedback.
- Acted as a representative of the brand, embodying its values, image, and identity.
Receptionist
Right Path Pain and Spine
Davenport, FL
10.2016 - 07.2018
- Greeted customers, answered general questions and directed to appropriate locations.
- Managed a busy appointment calendar for multiple physicians, scheduling consultations, procedures, and follow-up visits efficiently.
- Maintained accounts by obtaining, recording and updating personal and financial information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Verified patient insurance coverage and obtained pre-authorizations for procedures and treatments
- Maintained electronic medical records (EMR) system, inputting patient data, updating records, and ensuring HIPAA compliance.
- Provided information and resources to patients regarding pain management techniques, treatment options, and community support services.
- Worked closely with healthcare providers, nurses, and administrative staff to coordinate patient care and support clinic operations.
Assistant Manager
Styles for Less
Saint Cloud, FL
04.2015 - 04.2016
- Supervised and motivated a team of retail associates to achieve sales targets and provide excellent customer service. Delegated tasks, provided guidance, and conducted regular performance evaluations to drive employee productivity and development.
- Oversaw inventory control processes, including ordering, receiving, and replenishing stock.
- Collaborated with the store manager to create visually appealing displays and layouts that showcased merchandise effectively and maximized sales opportunities.
- Assisted in managing daily store operations, including opening and closing procedures, cash handling, and security protocols.
- Enforced health and safety regulations to maintain a safe and secure environment for employees and customers.
- Generated reports on sales performance, inventory levels, and operational metrics to assess store performance and identify areas for improvement.
Education
Associate of Arts - Business Administration
VALENCIA STATE COLLEGE
01.2021
HS Diploma -
TIMBER CREEK HIGH SCHOOL
01.2014
Skills
- Excellent interpersonal and communication skills
- Strong sales and marketing abilities
- Ability to work effectively in a team environment
- Flexibility to adapt to changing priorities, workflows, and environments
- Familiarity with common office software and tools
Certification
- Business Specialist
- TIPS Certification
- CPR Certification
Timeline
Receptionist
Mid Florida Dermatology
03.2023 - Current
Brand Ambassador
Anheuser-Busch
03.2021 - Current
Receptionist
Right Path Pain and Spine
10.2016 - 07.2018
Assistant Manager
Styles for Less
04.2015 - 04.2016
Associate of Arts - Business Administration
VALENCIA STATE COLLEGE
HS Diploma -
TIMBER CREEK HIGH SCHOOL
- Business Specialist
- TIPS Certification
- CPR Certification
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