Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Natalie Moore

Solutions Consultant
Greenwood Village,CO

Summary

Affable Solutions Consultant with 4 years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.

Overview

6
6
years of professional experience
11
11
years of post-secondary education

Work History

Solutions Consultant

Talent Reef
Denver, CO
01.2022 - 08.2022
  • Drafted integration plans to ease assimilation of products into customers' business infrastructure.
  • Evangelized for updated products following introduction of new features or updated specifications.
  • Implemented corrective actions to fix root causes of various issues.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Performed proof of concept demonstrations, instructing potential customers on benefits of product.
  • Defined and described logistics of proposed projects to customers.
  • Recommended specific products to customers based on unique technical requirements of each.
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Performed detailed research of customer business structures to accurately tailor product to unique needs of each client.
  • Improved overall progress through working closely with staff members and streamlining processes.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Recommended new products and services to customers.
  • Scheduled appointments for further services.
  • Identified issues through root cause analysis to implement corrective action.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.

Sales Account Executive

Housecall Pro
Denver, CO
01.2021 - 01.2022
  • Attended networking events to build relationships and identify sales opportunities.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Reported sales data to upper management for review.
  • Monitored sales team performance and provided constructive feedback.
  • Led sales team to exceed quarterly sales goals.
  • Established close relationships with new business prospects.
  • Trained clients on product features and updates to secure buy-in.
  • Reached top % of sales goals each year.
  • Researched potential customer markets thoroughly before beginning personal contacts.
  • Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Distributed marketing materials to existing and prospective clients to promote products and services.
  • Provided sales forecast accuracy each quarter and each year for long-term strategic planning.
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Contributed long-term sales strategy ideas to team to promote continuing business success.
  • Managed sales cycle to maintain solid customer base.
  • Developed and managed strong and growing pipelines of prospective business customers.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Promoted brand awareness and utilized took advantage of network connections to increase brand development.
  • Negotiated contracts and sales terms with new and existing clients.

Customer Success Advisor/ Onboarding Specialist

Agentology
San Diego, CA
06.2019 - 02.2020
  • Handle inbound customer service requests via email, chat and phone daily
  • Assist in inbound/outbound retention marketing via phone and chat
  • Handles customer support via phone, chat and email
  • Edits scripts, retention emails and support tutorials
  • Onboard new agents
  • Connects agents CRM/sources with Agentology via API, Zapier and email parsing
  • Utilizes Slack, Humanity, Bamboo HR, Salesforce, QuickBooks, Amazon connect, Re dash, Zuora
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Updated account information to maintain customer records.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
  • pursuits.

Social Media Coordinator

Ignite Visibility
San Diego, CA
01.2019 - 06.2019
  • Manage and oversee social media content for multiple clients
  • Keep up to date with latest social media best practices and technologies
  • Use social media marketing tools such as SEM rush, CANVA, Hootsuite, Orca, Wordpress, pitch box,
  • HARO, stock photo sites, MOZ, lumen 5, adobe, basecamp, slack, zoom, sprinklr, Yext, harvest and google analytics
  • Monitor SEO and user engagement and suggest content optimization
  • Communicate with industry professionals and influencers via social media to create strong network for client outreach
  • Provide constructive feedback
  • Collaborated with sales, product management and web development teams to create specific marketing campaigns across multiple platforms.
  • Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar.
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Tracked and analyzed social media and online marketing initiatives.
  • Supported SEO initiatives to improve content, keywords and branding.
  • Developed comprehensive resource management reports, data presentations and data analytics reports.
  • Created social media content with consistent content and tone.
  • Increased user base by promoting brand awareness and launching key marketing efforts.
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Posted new content for products and services when managing marketing and release calendars.
  • Increased customer engagement through social media.
  • Tracked and capitalized on emerging industry trends to boost campaign performance.
  • Amedia accounts.

Reservation Coordinator

Nomad Temporary Housing
San Diego, CA
04.2016 - 08.2018
  • Balanced high volume of inbound corporate temporary housing leads from clients inquiring about corporate housing throughout United States and internationally
  • Sourced hotels and corporate apartments based on client's requests and requirements
  • Primary liaison between guests and property staff ensuring best housing solutions available for clients worldwide
  • Utilized service platforms for booking and building profiles
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.

Guest Service Agent

Hotel Diamond
Chico, CA
05.2015 - 12.2015
  • Provided excellent customer services to guest checking in and out of hotel
  • Booked reservations via telephone, email, and in-person
  • Attentive to all guests needs within protocol
  • Maintain cleanliness of hotel's lobby and common areas.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution
  • Streamlined check-in process to decrease wait times and increase customer satisfaction
  • Maintained consistent positive customer feedback
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles
  • Answered guest inquiries and provided information regarding hotel services and amenities
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism
  • Greeted guests upon arrival and offered assistance
  • Recommended hotel services or amenities that guest may find useful
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
  • Took reservations over phone and through email, recording guest information in computer system and verifying details
  • Collected room deposits, fees and payments
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures

Office Administrator and Saleswoman

Renew the Float Spa
Chico, CA
10.2014 - 03.2015
  • Front desk receptionist responsible for numerous secretarial tasks, including answering and directing inbound phone calls, scheduling appointments, and keeping spa clean
  • Sales of spa products and gain referrals for continued growth of the company's clientele
  • Maintained open communication channels with owner so that operations of the spa run smoothly.
  • Supported office manager with proactive correspondence management, document coordination and customer relations
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
  • Edited documents to improve accuracy of language, flow and readability
  • Organized, facilitated and participated in community service efforts
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
  • Produced high-quality communications for internal and external use
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
  • Tracked office supplies and restocked low items to keep team members on-task and productive
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
  • Delivered clerical support by handling range of routine and special requirements
  • Maintained open communication with customers to foster positive relations and provide updates on issues
  • Assisted with coordination and hosting of company events
  • Interacted with customers by phone, email or in-person to provide information
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity

Leasing and Tour Agent

Sheraton Real Estate
Chico, CA
06.2014 - 09.2014
  • Generated lists of properties that were compatible with renters needs and financial resources
  • Assisted in developing marketing material for properties
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure
  • Gathered, distributed and maintained all materials for marketing plans.

Education

High School Diploma -

Cathedral Catholic High School
San Diego, CA
08.2005 - 05.2009

Associate of Arts - Communication studies

Butte College
Oroville, CA
08.2010 - 05.2013

Bachelor of Science - Sociology

California State University - Chico
Chico, CA
08.2016 - 05.2021

Skills

Microsoft Office (10 years)undefined

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Solutions Consultant

Talent Reef
01.2022 - 08.2022

Sales Account Executive

Housecall Pro
01.2021 - 01.2022

Customer Success Advisor/ Onboarding Specialist

Agentology
06.2019 - 02.2020

Social Media Coordinator

Ignite Visibility
01.2019 - 06.2019

Bachelor of Science - Sociology

California State University - Chico
08.2016 - 05.2021

Reservation Coordinator

Nomad Temporary Housing
04.2016 - 08.2018

Guest Service Agent

Hotel Diamond
05.2015 - 12.2015

Office Administrator and Saleswoman

Renew the Float Spa
10.2014 - 03.2015

Leasing and Tour Agent

Sheraton Real Estate
06.2014 - 09.2014

Associate of Arts - Communication studies

Butte College
08.2010 - 05.2013

High School Diploma -

Cathedral Catholic High School
08.2005 - 05.2009

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Natalie MooreSolutions Consultant