Natalie Moore
Solutions Consultant
Greenwood Village,CO
Summary
Affable Solutions Consultant with 4 years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Solutions Consultant
Talent Reef
Denver, CO
01.2022 - 08.2022
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Evangelized for updated products following introduction of new features or updated specifications.
- Implemented corrective actions to fix root causes of various issues.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Performed proof of concept demonstrations, instructing potential customers on benefits of product.
- Defined and described logistics of proposed projects to customers.
- Recommended specific products to customers based on unique technical requirements of each.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Performed detailed research of customer business structures to accurately tailor product to unique needs of each client.
- Improved overall progress through working closely with staff members and streamlining processes.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Recommended new products and services to customers.
- Scheduled appointments for further services.
- Identified issues through root cause analysis to implement corrective action.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
Sales Account Executive
Housecall Pro
Denver, CO
01.2021 - 01.2022
- Attended networking events to build relationships and identify sales opportunities.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
- Led sales team to exceed quarterly sales goals.
- Established close relationships with new business prospects.
- Trained clients on product features and updates to secure buy-in.
- Reached top % of sales goals each year.
- Researched potential customer markets thoroughly before beginning personal contacts.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Provided sales forecast accuracy each quarter and each year for long-term strategic planning.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Managed sales cycle to maintain solid customer base.
- Developed and managed strong and growing pipelines of prospective business customers.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Promoted brand awareness and utilized took advantage of network connections to increase brand development.
- Negotiated contracts and sales terms with new and existing clients.
Customer Success Advisor/ Onboarding Specialist
Agentology
San Diego, CA
06.2019 - 02.2020
- Handle inbound customer service requests via email, chat and phone daily
- Assist in inbound/outbound retention marketing via phone and chat
- Handles customer support via phone, chat and email
- Edits scripts, retention emails and support tutorials
- Onboard new agents
- Connects agents CRM/sources with Agentology via API, Zapier and email parsing
- Utilizes Slack, Humanity, Bamboo HR, Salesforce, QuickBooks, Amazon connect, Re dash, Zuora
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- pursuits.
Social Media Coordinator
Ignite Visibility
San Diego, CA
01.2019 - 06.2019
- Manage and oversee social media content for multiple clients
- Keep up to date with latest social media best practices and technologies
- Use social media marketing tools such as SEM rush, CANVA, Hootsuite, Orca, Wordpress, pitch box,
- HARO, stock photo sites, MOZ, lumen 5, adobe, basecamp, slack, zoom, sprinklr, Yext, harvest and google analytics
- Monitor SEO and user engagement and suggest content optimization
- Communicate with industry professionals and influencers via social media to create strong network for client outreach
- Provide constructive feedback
- Collaborated with sales, product management and web development teams to create specific marketing campaigns across multiple platforms.
- Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Tracked and analyzed social media and online marketing initiatives.
- Supported SEO initiatives to improve content, keywords and branding.
- Developed comprehensive resource management reports, data presentations and data analytics reports.
- Created social media content with consistent content and tone.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Posted new content for products and services when managing marketing and release calendars.
- Increased customer engagement through social media.
- Tracked and capitalized on emerging industry trends to boost campaign performance.
- Amedia accounts.
Reservation Coordinator
Nomad Temporary Housing
San Diego, CA
04.2016 - 08.2018
- Balanced high volume of inbound corporate temporary housing leads from clients inquiring about corporate housing throughout United States and internationally
- Sourced hotels and corporate apartments based on client's requests and requirements
- Primary liaison between guests and property staff ensuring best housing solutions available for clients worldwide
- Utilized service platforms for booking and building profiles
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Guest Service Agent
Hotel Diamond
Chico, CA
05.2015 - 12.2015
- Provided excellent customer services to guest checking in and out of hotel
- Booked reservations via telephone, email, and in-person
- Attentive to all guests needs within protocol
- Maintain cleanliness of hotel's lobby and common areas.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Streamlined check-in process to decrease wait times and increase customer satisfaction
- Maintained consistent positive customer feedback
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles
- Answered guest inquiries and provided information regarding hotel services and amenities
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism
- Greeted guests upon arrival and offered assistance
- Recommended hotel services or amenities that guest may find useful
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
- Took reservations over phone and through email, recording guest information in computer system and verifying details
- Collected room deposits, fees and payments
- Collaborated with team members to handle guest requirements from check-in through check-out
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
Office Administrator and Saleswoman
Renew the Float Spa
Chico, CA
10.2014 - 03.2015
- Front desk receptionist responsible for numerous secretarial tasks, including answering and directing inbound phone calls, scheduling appointments, and keeping spa clean
- Sales of spa products and gain referrals for continued growth of the company's clientele
- Maintained open communication channels with owner so that operations of the spa run smoothly.
- Supported office manager with proactive correspondence management, document coordination and customer relations
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Edited documents to improve accuracy of language, flow and readability
- Organized, facilitated and participated in community service efforts
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
- Produced high-quality communications for internal and external use
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
- Delivered clerical support by handling range of routine and special requirements
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Assisted with coordination and hosting of company events
- Interacted with customers by phone, email or in-person to provide information
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
Leasing and Tour Agent
Sheraton Real Estate
Chico, CA
06.2014 - 09.2014
- Generated lists of properties that were compatible with renters needs and financial resources
- Assisted in developing marketing material for properties
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure
- Gathered, distributed and maintained all materials for marketing plans.
Education
High School Diploma -
Cathedral Catholic High School
San Diego, CA 08.2005 - 05.2009
Associate of Arts - Communication studies
Butte College
Oroville, CA 08.2010 - 05.2013
Bachelor of Science - Sociology
California State University - Chico
Chico, CA 08.2016 - 05.2021
Skills
Microsoft Office (10 years)Google AnalyticsSalesforceSocial Media MarketingDigital MarketingBrandingAPIsMicrosoft ExcelMicrosoft PowerpointGoogle suite
Proof of Concept (PoC) Demonstration
Customer Relationship Management (CRM)
Support Response Coordination
Recommending products
Pricing quotes
Industry trends knowledge
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Solutions Consultant
Talent Reef
01.2022 - 08.2022
Sales Account Executive
Housecall Pro
01.2021 - 01.2022
Customer Success Advisor/ Onboarding Specialist
Agentology
06.2019 - 02.2020
Social Media Coordinator
Ignite Visibility
01.2019 - 06.2019
Bachelor of Science - Sociology
California State University - Chico
08.2016 - 05.2021
Reservation Coordinator
Nomad Temporary Housing
04.2016 - 08.2018
Guest Service Agent
Hotel Diamond
05.2015 - 12.2015
Office Administrator and Saleswoman
Renew the Float Spa
10.2014 - 03.2015
Leasing and Tour Agent
Sheraton Real Estate
06.2014 - 09.2014
Associate of Arts - Communication studies
Butte College
08.2010 - 05.2013
High School Diploma -
Cathedral Catholic High School
08.2005 - 05.2009