Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First Choice Pediatrics
02.2023 - Current
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved patient complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating patient access website and placing online requests to the doctor, improving overall user experience.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both patients and the company alike.
Made New patient charts and scheduling appropriate appointments.
Made existing patients appointments.
Sent messages to the appropriate department with patient requests or messages.
Medical Assistant
First Choice Pediatrics Inc
02.2022 - 11.2022
Assist the physician with exams, treatments, diagnostics tests, and procedures
Set up basic diagnostic test, such as heart monitors, electrocardiograms, urinalysis, and strep test
Updating and filing patient forms and medical records
Using software for appointments and medical records
Medical Front Desk Office Procedure, Vital signs, Documenting in EMR, Swab collections, Blood collection, Urine collection, Allergy Skin Test, Immunizations, Rocephin (Ceftriaxone), Circumcision Procedure, Spirometry.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Patient Service Representative
FIRST CHOICE PEDIATRICS
09.2020 - 02.2022
Check in patients, collect payments, copay and co insurance for appointments
Answering incoming and outgoing calls
Verifies all demographics have been updated and proper documentation is obtained
Check out patients and schedule follow up appointments, print labs and orders
Schedule, reschedule and cancel appointments as needed
Records medical charts and reports in Electronic Health Record
Answers telephone, determines purpose of callers and forwards calls to appropriate personnel or department
Instructs new patients in completion of medical history and information forms
Follows HIPAA and OSHA regulations
Physical and immunization form
Checking vitals.
Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Customer Service Representative
Lowe's
01.2020 - 08.2020
I assist customers effectively by solving customer disputes
I complete supporting paperwork and data entry as required
I accurately capture customer information
I provide customers additional information or explain services
I was also employee of the month in February
I also received recognition for the most credit applications in March and April.
Cashier
Home Depot
02.2019 - 08.2019
Helped check out customers quickly and efficiently while also showing great customer service
Answered any questions
Helped any Spanish speaking customers that needed assistance
Worked self checkout
Kept my work space neat and organized.
DOCTORS ASSISTANT/ FRONT DESK
Vision Max
06.2017 - 01.2018
Create a warm and welcoming environment for patients
Cleaned and prepared the exam room
Prepared paper work and files for patients
Take phone calls and schedule appointments
Entered and maintained patient information and kept updated.
Education
HIGH SCHOOL DIPLOMA -
HAGERTY HIGH SCHOOL
Oviedo
05.2016
Skills
Excel
Microsoft word
Word
Confident
Leadership skills
Strong communication skills
Quick learner
HIPAA
Medical Scheduling
Insurance Verification
Customer service
Leadership
EMR systems
Vital signs
English
Spanish
Pediatrics
Medical terminology
Front desk
Typing
Documentation review
Medical records
Confident and professional speaking abilities
Skilled in Microsoft Word and Excel
Empathetic listener and persuasive speaker
Exceptional leadership skills
Paperwork Processing
Call Management
Appointment Scheduling
Account updating
Certification
CPR Certification, 08/01/22, 08/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
First Choice Pediatrics
02.2023 - Current
Medical Assistant
First Choice Pediatrics Inc
02.2022 - 11.2022
Patient Service Representative
FIRST CHOICE PEDIATRICS
09.2020 - 02.2022
Customer Service Representative
Lowe's
01.2020 - 08.2020
Cashier
Home Depot
02.2019 - 08.2019
DOCTORS ASSISTANT/ FRONT DESK
Vision Max
06.2017 - 01.2018
HIGH SCHOOL DIPLOMA -
HAGERTY HIGH SCHOOL
CPR Certification, 08/01/22, 08/01/24
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