Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Natalie Mora

Oviedo,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

First Choice Pediatrics
02.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved patient complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating patient access website and placing online requests to the doctor, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both patients and the company alike.
  • Made New patient charts and scheduling appropriate appointments.
  • Made existing patients appointments.
  • Sent messages to the appropriate department with patient requests or messages.

Medical Assistant

First Choice Pediatrics Inc
02.2022 - 11.2022
  • Assist the physician with exams, treatments, diagnostics tests, and procedures
  • Set up basic diagnostic test, such as heart monitors, electrocardiograms, urinalysis, and strep test
  • Updating and filing patient forms and medical records
  • Using software for appointments and medical records
  • Medical Front Desk Office Procedure, Vital signs, Documenting in EMR, Swab collections, Blood collection, Urine collection, Allergy Skin Test, Immunizations, Rocephin (Ceftriaxone), Circumcision Procedure, Spirometry.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Patient Service Representative

FIRST CHOICE PEDIATRICS
09.2020 - 02.2022
  • Check in patients, collect payments, copay and co insurance for appointments
  • Answering incoming and outgoing calls
  • Verifies all demographics have been updated and proper documentation is obtained
  • Check out patients and schedule follow up appointments, print labs and orders
  • Schedule, reschedule and cancel appointments as needed
  • Records medical charts and reports in Electronic Health Record
  • Answers telephone, determines purpose of callers and forwards calls to appropriate personnel or department
  • Instructs new patients in completion of medical history and information forms
  • Follows HIPAA and OSHA regulations
  • Physical and immunization form
  • Checking vitals.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.

Customer Service Representative

Lowe's
01.2020 - 08.2020
  • I assist customers effectively by solving customer disputes
  • I complete supporting paperwork and data entry as required
  • I accurately capture customer information
  • I provide customers additional information or explain services
  • I was also employee of the month in February
  • I also received recognition for the most credit applications in March and April.

Cashier

Home Depot
02.2019 - 08.2019
  • Helped check out customers quickly and efficiently while also showing great customer service
  • Answered any questions
  • Helped any Spanish speaking customers that needed assistance
  • Worked self checkout
  • Kept my work space neat and organized.

DOCTORS ASSISTANT/ FRONT DESK

Vision Max
06.2017 - 01.2018
  • Create a warm and welcoming environment for patients
  • Cleaned and prepared the exam room
  • Prepared paper work and files for patients
  • Take phone calls and schedule appointments
  • Entered and maintained patient information and kept updated.

Education

HIGH SCHOOL DIPLOMA -

HAGERTY HIGH SCHOOL
Oviedo
05.2016

Skills

  • Excel
  • Microsoft word
  • Word
  • Confident
  • Leadership skills
  • Strong communication skills
  • Quick learner
  • HIPAA
  • Medical Scheduling
  • Insurance Verification
  • Customer service
  • Leadership
  • EMR systems
  • Vital signs
  • English
  • Spanish
  • Pediatrics
  • Medical terminology
  • Front desk
  • Typing
  • Documentation review
  • Medical records
  • Confident and professional speaking abilities
  • Skilled in Microsoft Word and Excel
  • Empathetic listener and persuasive speaker
  • Exceptional leadership skills
  • Paperwork Processing
  • Call Management
  • Appointment Scheduling
  • Account updating

Certification

CPR Certification, 08/01/22, 08/01/24

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

First Choice Pediatrics
02.2023 - Current

Medical Assistant

First Choice Pediatrics Inc
02.2022 - 11.2022

Patient Service Representative

FIRST CHOICE PEDIATRICS
09.2020 - 02.2022

Customer Service Representative

Lowe's
01.2020 - 08.2020

Cashier

Home Depot
02.2019 - 08.2019

DOCTORS ASSISTANT/ FRONT DESK

Vision Max
06.2017 - 01.2018

HIGH SCHOOL DIPLOMA -

HAGERTY HIGH SCHOOL
CPR Certification, 08/01/22, 08/01/24
Natalie Mora