NATALIE MORA

• Delivered attentive, enthusiastic service to create a welcoming atmosphere and positive guest experiences.

• Clarified slot floor operations for guests, ensuring smooth gameplay and understanding of processes.

• Resolved guest concerns promptly and empathetically, maintaining satisfaction through effective service recovery.

• Diagnosed and addressed machine issues to minimize downtime and enhance the gaming experience.

• Ensured compliance with regulatory policies and maintained up-to-date gaming licenses.

• Supported property-wide initiatives through cross-department collaboration, contributing to seamless operations.

• Assisted supervisors by managing floor productivity and resolving guest or machine-related issues.

• Helped create loyal guest by singing up qualified players to our rewards card.
• Maintain up to date knowledge of player tracking systems, promotions, events, entertainment and general property information.
• Promote Hard Rock & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
• Worked well and closely with other departments such as our promotional team when needed.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.

• Build strong relationships with Wix users, uncover their business needs and help guide them through their user journey
• Provide expert advice to users and help explore the possibilities within our products
• Use email, phone, chat and/or other communication channels to support our users
• Develop and maintain positive customer care experience and satisfaction
• Collaborate with other departments, offices and product teams across Wix
• Prioritize and liaise our users' needs within the company
• Continuously learn and stay up to date on new product features.

• Addressed customer service inquiries in a prompt and correct fashion
• Helped members find Specialist or primary care physicians in their area
• Resolved members issues about claims or any prior auth
• Directed members to proper delegated providers
• Kept a positive relationship with our members to help them with whatever challenges they are facing
• Looked at data to help advise our members on the next course of action
• Placed follow-up calls or emails routinely

• Take and create orders from customers
• Resolve customer issues
• Ensure that all orders are taken and created accurately
• Communicate with customers of drink orders or to answer general Barnes & Noble questions
• Manage inventory and make sure that all items are stocked

• Processed incoming shipments of books, ensuring timely availability of new releases for eager readers.
• Streamlined inventory management tasks, resulting in improved organization and easier access to desired materials.
• Assisted patrons with locating books and other resources for research or personal use, increasing overall library efficiency.
• Addressed customer complaints professionally and expediently while working towards mutually satisfactory resolutions.
• Demonstrated flexibility by stepping in to cover shifts for colleagues during periods of high demand or illness.
• Improved shelving accuracy by conducting routine audits of inventory placement throughout the store.
• Trained new employees on store procedures, best practices for customer service, and navigating the internal catalog system effectively.
• Provided exceptional customer service while handling inquiries regarding book availability, special orders, or general information about the store''s offerings.
• Managed customer transactions efficiently, maintaining accurate records of sales and returns.

• Handled all cashier transactions
• Sales floor representative
• Worked behind the counter at the in-store Starbucks and handled all customer orders
• Aided in different departments
• Supplied customer service and helped customers find their desired products