NATALIE MORAN RIVAS
Goleta,United States
Summary
Highly adaptable and customer-focused professional with experience in administrative support, hospitality, and event coordination. Skilled at managing front desk operations, fostering positive client relationships, and delivering seamless event experiences from planning to execution. Known for exceptional communication skills, attention to detail, and the ability to remain composed and efficient in fast-paced, high-pressure environments. Adept at problem-solving, multitasking, and ensuring exceptional service that exceeds client and guest expectations.
Overview
8
8
years of professional experience
Work History
Event Coordinator
La Cumbre Country Club
09.2024 - 08.2025
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
- Trained and supervised event staff to complete tasks on time.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Server
La Cumbre Country Club
09.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Receptionist
La Cumbre Country Club
06.2022 - 09.2023
- Updated member information, speak with members, and confirm meetings.
- Answer calls as well as respond to emails and voicemails.
- Resolved problems and complaints.
- Design, print, and cut reservations for events.
- Manage reservations for lunch, dinner, and events.
- Schedule meetings for members.
- Assist with events.
- Restocked supplies and submit purchase orders to maintain stock levels.
- Fulfilled time-sensitive deadlines while managing many assignments.
- Greeted incoming members professionally and provided friendly, knowledgeable assistance.
Receptionist
H&R Block
01.2022 - 04.2022
- Confirmed appointments, communicating with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Troubleshot copy machines and printers and scheduled service as needed.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered a large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided callers with address, directions, company website, and related information.
- Corresponded with clients through email, telephone, or postal mail.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
Instacart Shopper
People Around The Area
03.2021 - 11.2021
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Tendered customer orders at point-of-sale using the payment information provided and activated any customer rewards accounts for best price availability.
Receptionist
Baydocs Inc
06.2017 - 08.2019
- Provided clerical support to company employees, including copying, faxing, and file management.
- Wrote professional memorandum, letters, and marketing copy.
- Managed office supplies, vendors, organization, and upkeep.
- Screened all visitors and directed them to the correct employee or office.
- Obtained signatures for financial documents and internal and external invoices.
- Organized all new hires, security, and temporary paperwork.
- Maintained a clean reception area, including lounge and associated areas.
- Helped distribute employee notices and mail around the office.
- Used Critical Thinking Skills to help solve problems.
Education
Communication Studies
University of California, Santa Barbara
Santa Barbara, CAHigh School Diploma - undefined
Novato High School
Novato, CA06.2017
Skills
- Accurate money handling
- Sales proficiency
- Delivery management
- Online ordering familiarity
- Lift to 30 pounds
- Microsoft Office Suite
- Multitasking and Prioritization
- Visitor and Customer Relations
- Verbal and Written Communication
- Customer Service-Oriented
- Positive Attitude and Energetic
- Office Supply Management
- Spreadsheet Tracking
- Event setup and breakdown
- Schedule management
- Special events planning
- Catering coordination
- Managing events start to finish
- Problem-solving
- Strong work ethic
- Guest engagement
- Exceptional customer service
- Food running
- High volume dining
- Server training
- POS operation
Languages
Spanish
Native or Bilingual
Timeline
Event Coordinator
La Cumbre Country Club
09.2024 - 08.2025
Server
La Cumbre Country Club
09.2023 - 09.2024
Receptionist
La Cumbre Country Club
06.2022 - 09.2023
Receptionist
H&R Block
01.2022 - 04.2022
Instacart Shopper
People Around The Area
03.2021 - 11.2021
Receptionist
Baydocs Inc
06.2017 - 08.2019
High School Diploma - undefined
Novato High School
Communication Studies
University of California, Santa Barbara
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