Natalie M. Torres
Irvine,CA
Summary
Skilled in customer service, conflict resolution, and maintaining positive relationships with customers. With a focus on providing exceptional member support to improve customer satisfaction. Excelling at communication, multi-tasking and adaptability.
Overview
5
5
years of professional experience
Work History
Membership Services Representative
The Auto Club of Southern California
Santa Ana, CA
08.2023 - Current
- Skilled on an array of AAA products and services to assist members with confidence and precision.
- Actively listened to members concerns and provided a prompt solution.
- Used a variety of communication channels like over the phone, email, text message, and letters to highlight the latest deals, discounts and promotions available to our members.
- Actively contributed to the team's success by supporting their efforts and ensuring we collectively achieve our goals.
- Assisted with the implementation of new membership policies and procedures.
- Built lasting relationships with members by delivering first-call resolution.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Brand Representative
Ann Taylor Factory
Orange , CA
06.2022 - 07.2023
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
- Increased sales by encouraging customers to purchase additional products and services.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Trained new brand ambassadors, sharing best practices and brand values.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Worked with employers to identify and stock optimum products.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Actively staying educated about latest sales offerings and loyalty programs to benefit our clientele.
Brand Representative
Abercrombie and Fitch
10.2021 - 05.2022
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Provided customer service support by responding to customer inquiries via email or phone call.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
Brand Representative
Hollister Co.
04.2020 - 08.2021
- Greeted customers promptly and responded to questions and informational requests.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained cleanliness and presentation of stock room and production floor.
- Informed customers of in-store promotions or pricing specials.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Segerstrom High School -
Segerstrom High School
Santa Ana01.2022
Skills
- Data entry proficiency; 45 WPM
- Professional in person and telephone demeanor
- Time management abilities
- Calm and professional under pressure
- Interpersonal communication skills
- Teamwork skills
- Adaptability to change
- Bilingual
References
References available upon request.
Timeline
Membership Services Representative
The Auto Club of Southern California
08.2023 - Current
Brand Representative
Ann Taylor Factory
06.2022 - 07.2023
Brand Representative
Abercrombie and Fitch
10.2021 - 05.2022
Brand Representative
Hollister Co.
04.2020 - 08.2021
Segerstrom High School -
Segerstrom High School
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