Natalie Munoz

Working in Guest Services I make sure every guest that comes in is a personable experience. I was
offered the lead position four months into my journey working there. Since then I have led front of house
operations, ensuring exceptional guests experiences, in a fast paced environment. Trained,coached, and
supervised team members to uphold high standards of service, cleanliness, and product knowledge.
Handled guests inquires, concerns, and special requests with professionalism and attention to detail.
Managed opening and closing procedures, and daily sales reports. Collaborated with kitchen staff and
management to coordinate order accuracy and efficient service flow. Recognized for reliability, leadership
and ability to resolve issues calmly under pressure. Suggested and received approval from upper
management to add furniture and wall décor aimed at enhancing the guest experience and improving
overall ambiance.

Being a Barista encompasses a variety of positions, each requiring different skills. I have been trained in
all these positions, which has not only broadened my skill set but also provided me with a comprehensive
understanding of the operations.
Lobby: I handle transactions and customer service and have good listening skills to ensure the guest's
wants are met before sending them off.
Bar: Working in a fast-paced and high-volume workspace, preparing drinks, memorizing all 53+ recipes,
and ensuring each drink is made to the customer's specifications and is of good quality.
Shots: Multi-tasking is essential. I greet/acknowledge guests, steam, pull, and pour drinks while keeping
a fast, efficient pace.
Window/Handheld/Headset: Customer service, making it a personable experience for the guest.
Back bar: It's like shots, but you're doing shots and prepping drinks simultaneously, at a fast rate, while
ensuring quality is up to standards.
As a Barista, I understand that maintaining cleanliness is crucial for the overall customer experience. I
take pride in keeping my station and the entire cafe spotless, ensuring that it meets the highest standards
of cleanliness and hygiene.

• Mentored new team members on best practices in customer service and product knowledge.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction by completing orders quickly and making good selections for customers.
• Tracked substitutions and informed customers of changes.
• Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
• Collaborated with other store departments including Floral and Deli, gaining versatile skills by assisting with floral and balloon arrangements and customer service in deli.
• Stepped into leadership roles during high-pressure situations, managing workflow and resolving challenges with professionalism and calm.

• Received and inspected incoming shipments for accuracy and quality control.
• Organized inventory in designated storage areas to maximize space efficiency.
• Operated pallet jacks to safely transport materials within the warehouse.
• Maintained accurate records of received goods in inventory management system.
• Collaborated with team members to streamline receiving processes and reduce errors.
• Trained new associates on safety protocols and operational procedures for receiving tasks.
• Unloaded pallets and deliveries and organized products in warehouse.
• Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
• Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
• Bolstered overall warehouse performance by routinely cross-training in other departments to develop a comprehensive understanding of company operations and support colleagues as needed.
• Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
• Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
• Sorted and delivered materials to different work areas and staff.