Natalie Murillo
Georgetown,TX
Summary
Dedicated housekeeper with strong attention to detail and expertise in maintaining cleanliness. Proven ability to deliver exceptional customer service and adhere to health safety compliance.
Adaptable professional with a solid background in housekeeping and caregiving. Known for strong organizational skills and health safety compliance, contributing to a welcoming and safe environment for guests and residents.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Housekeeper
San Gabriel Bed and Breakfast
Georgetown, TX
08.2024 - Current
- Cleaned guest rooms and common areas to maintain a welcoming environment.
- Changed bed linens and towels for all guest accommodations daily.
- Assisted in laundry operations, ensuring timely processing of linens and garments.
- Followed health and safety guidelines during all cleaning procedures consistently.
- Provided friendly support to guests, addressing their needs and requests effectively.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reported any maintenance issues or damage to supervisors immediately.
- Responded to requests from guests regarding housekeeping needs.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Waxed and polished wood furnishings to restore faded appearance.
Team Leader
Maggie Moo's
Round Rock, Texas
02.2024 - 05.2024
- Led team in daily operations and customer service initiatives.
- Trained new staff on company policies and procedures.
- Maintained cleanliness and organization of work areas.
- Resolved customer complaints with effective communication skills.
- Collaborated with team to uphold quality standards in food preparation.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Conducted regular performance reviews to assess individual team member progress.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Caregiver
Enclave At Cedar Park Senior Living
Cedar Park, Texas
01.2024 - 03.2024
- Assisted residents with daily living activities and personal care needs.
- Monitored residents' health and reported changes to nursing staff.
- Supported social activities and encouraged resident participation in events.
- Maintained cleanliness and safety of living areas and common spaces.
- Documented daily care activities in resident records accurately and promptly.
- Collaborated with team members to ensure high-quality care for residents.
- Provided companionship and emotional support to enhance residents' quality of life.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
Server
The Hacienda a Georgetown Senior Living
Georgetown, Texas
08.2023 - 01.2024
- Provided attentive service to residents during meal times.
- Assisted in setting up dining areas for special events.
- Maintained cleanliness and organization of dining spaces.
- Managed inventory of dining supplies and assisted with restocking.
- Responded promptly to resident requests and dietary needs.
- Engaged residents in conversation to enhance their dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food orders promptly and courteously.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
Server
The Grand Living
Georgetown, TX
06.2022 - 06.2023
- Provided attentive service to residents during meal times.
- Assisted in setting up dining areas for special events.
- Maintained cleanliness and organization of dining spaces.
- Managed inventory of dining supplies and assisted with restocking.
- Engaged residents in conversation to enhance their dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
Server
The Delaney at Georgetown Village
Georgetown, TX
06.2020 - 12.2021
- Provided attentive service to residents during meal times.
- Assisted in setting up dining areas for special events.
- Maintained cleanliness and organization of dining spaces.
Education
Eastview Highschool
Georgetown, TXSkills
- Cleaning procedures
- Laundry operations
- Health safety compliance
- Guest relations
- Room cleaning
- Health and safety
- Customer service
- Team leadership
- Conflict resolution
- Attention to detail
- Time management
- Effective communication
- Organization skills
- Residential cleaning
- Vacuuming and sweeping
- Customer-oriented
- Teamwork
- Deep cleaning expertise
- Cleaning methods
- Kitchen sanitizing
- Bed making proficiency
- Restroom detailing
- Safety protocols
- Polishing surfaces
Timeline
Housekeeper
San Gabriel Bed and Breakfast
08.2024 - Current
Team Leader
Maggie Moo's
02.2024 - 05.2024
Caregiver
Enclave At Cedar Park Senior Living
01.2024 - 03.2024
Server
The Hacienda a Georgetown Senior Living
08.2023 - 01.2024
Server
The Grand Living
06.2022 - 06.2023
Server
The Delaney at Georgetown Village
06.2020 - 12.2021
Eastview Highschool