Microsoft Office Suites
Natalie Murphy
Brand Ambassador
Charlotte,NC
Summary
Dedicated Brand Ambassador,with 10 years of customer service experience, excels in driving sales and building customer relationships. Identifies new business opportunities and creates key client relationships. Utilizes superior communication, presentation and time management skills to achieve maximum sales and high-level customer loyalty.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Credit Repair Agent
Personameant Solutions
Fayetteville, NC
01.2022 - Current
- Increased agency membership enrolment by 20% using digital marketing to generate leads.
- Schedule consultations for warm leads.
- Successfully created project management master board for back-office use throughout agency in virtual work setting for 1,000 plus leads.
Customer Service Representative
Five Star Call Center
Sioux Falls, SD
09.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Proficiently navigated various databases and CRM systems for 15 to 20 clients' accounts.
- Monitored 50 to 200 inbound calls per 8-hour shift and maintained call queue of 90% utilization with 7% hold time.
Residential Counselor
New Hope Carolinas
Rock Hill, SC
11.2020 - 06.2021
- Supervised 6 residential counselors as active team lead.
- Facilitated therapeutic groups of 10 residents.
- Supported residents in coping with emotions and fears through one-on-one sessions.
Education
Associate of Science - Business Administration And Paralegal
Miller Motte
Wilmington NC 01.2016 - 02.2021
Skills
Documentation and reporting
Software
G-Suites
Certification
Career Planning and Assessment
Introduction to Computer Science and Web Design
An understanding of code software such as HTML and CSS. Learning the basic fundamental use of JAVA script programming through implementation.
Timeline
Credit Repair Agent
Personameant Solutions
01.2022 - Current
Customer Service Representative
Five Star Call Center
09.2021 - 03.2022
Residential Counselor
New Hope Carolinas
11.2020 - 06.2021
Associate of Science - Business Administration And Paralegal
Miller Motte
01.2016 - 02.2021
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