Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Interests
Timeline
Hi, I’m

Natalie Napier

Jacksonville,FL
Natalie Napier

Summary

Dynamic professional with a proven track record at AAA Auto Club Group, excelling in problem-solving and fostering teamwork. Demonstrated through successful training and innovative travel solutions. Achieved significant client satisfaction by blending documentation skills with a friendly, positive attitude.

Overview

22
years of professional experience
1
Language

Work History

AAA Auto Club Group

Leisure Air Desk
08.2020 - Current

Job overview

  • Trained team members on in office rules and protocols versus remote rules and protocols
  • Addressed any concerns or complaints from clients
  • Continuously updated knowledge on industry trends and best practices, training sessions to enhance professional expertise.
  • Research, book and maintain air booking from multiple airlines

AAA Auto Club Group

Travel Agent/MR1
10.2016 - 08.2021

Job overview

  • Arranged travel accommodations for groups, couples, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Adhere to revenue standards with upselling and add-ons
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.

US Air Force 24/7 hours/week

Administrative Clerk
10.2002 - 12.2008

Job overview

• Administration and human resources field
• Managed retention programs
• Served overseas in Operation Iraqi and Enduring Freedom
• Airman of the Year Award
• Maintained secret clearance
• Resolve unmatched data discrepancies
• Counsel airman on re-enlistments and bonus structure

Education

Strayer University
Washington, DC

BBA from Hospitality And Tourism
11.2026

University Overview

  • Dean's List
  • Honor Roll

Skills

  • Software familiarity with Microsoft products, Avaya and Apollo
  • Documentation and Recordkeeping
  • Problem-Solving
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Bonvoy Member
Availability
See my work availability
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morning
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balance4-day work weekHealthcare benefitsPaid sick leaveCareer advancement401k matchPaid time offWork from home optionPersonal development programs

Software

Microsoft

Avaya

Apollo

Interests

Movies

Health and Fitness

Music Festivals

Outdoors

Timeline

Leisure Air Desk
AAA Auto Club Group
08.2020 - Current
Travel Agent/MR1
AAA Auto Club Group
10.2016 - 08.2021
Administrative Clerk
US Air Force 24/7 hours/week
10.2002 - 12.2008
Strayer University
BBA from Hospitality And Tourism

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Natalie Napier