Natalie Naranjo
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
10.2022 - 05.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Accurately handled cash and the point-of-sale system.
- Trained new employees
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Pleasantly interacted with customers during hectic periods to ensure quality customer service, and creating a connection.
Restaurant Team Member
Chick-fil-A
04.2021 - 10.2022
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
- Consistently met or exceeded sales goals through upselling techniques and genuine product knowledge recommendations.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Greeted guests pleasantly and answered menu questions.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
Bachelor of Science - Psychology
West Virginia University
Morgantown, WV05.2027
High School Diploma -
Washington High School
Charles Town, WV05.2023
Skills
- Opening and Closing Duties
- Espresso Machine Operation
- POS Systems
- Up-Selling
- Cash Handling
- Beverage Preparation
- Food Preparation
- Friendly and Outgoing
- Team Player
- Fluent in Spanish
Timeline
Barista
Starbucks
10.2022 - 05.2023
Restaurant Team Member
Chick-fil-A
04.2021 - 10.2022
Bachelor of Science - Psychology
West Virginia University
High School Diploma -
Washington High School
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