Natalie Nassiff
San Antonio,TX
Summary
Dynamic and detail-oriented professional with proven organizational and time management skills, honed at Red Mccombs Hyundai. Adept at enhancing client satisfaction through exceptional service and effective scheduling. Recognized for streamlining operations and maintaining accurate records, contributing to overall business success and improved client experiences.
Overview
5
5
years of professional experience
Work History
Receptionist
Red Mccombs Hyundai North West
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Business Development Center Representative
Red Mccombs Hyundai
08.2023 - 08.2024
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Conducted market research to identify trends, competitors, and potential areas for expansion, contributing to informed decisionmaking.
- Evaluated client feedback regularly to identify areas for improvement, implementing changes as necessary to ensure ongoing satisfaction.
- Collaborated with cross-functional teams to develop and execute strategic business plans, resulting in increased revenue growth.
- Negotiated contracts skillfully on behalf of the organization, securing favorable terms that contributed to overall success rates.
- Maintained detailed records of client interactions within CRM systems, ensuring accurate information was readily available for future reference.
- Schedule appointment for showings and sales team
Receptionist
Potranco Family Dental
02.2021 - 01.2023
- Took inbound calls and scheduled appointments in timely manner
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Dental Receptionist
Children's Dentistry At Hausman Village
08.2020 - 10.2021
- Schedule patient appointment for Dental treatment in timely manner
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Education
Registered Dental Assistant -
The Collage
4400 Northwest Loop 410 08.2014
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Red Mccombs Hyundai North West
08.2024 - Current
Business Development Center Representative
Red Mccombs Hyundai
08.2023 - 08.2024
Receptionist
Potranco Family Dental
02.2021 - 01.2023
Dental Receptionist
Children's Dentistry At Hausman Village
08.2020 - 10.2021
Registered Dental Assistant -
The Collage
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