NATALIE NAVARRO
Summary
Upbeat and flexible worker with more than two years experience in management of a residential care facility and three years experience in an administrative role. Driven and handles multiple responsibilities simultaneously, while providing exceptional customer service. Solid team player with an upbeat, positive attitude.
Overview
10
10
years of professional experience
Work History
Production Technician 2
Teknova
05.2022 - Current
- Following all standard operating procedures for assigned tasks and areas.
- Accurately records all completion data into the appropriate database, and appropriately completes all necessary paperwork.
- Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
- Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
- Implemented continuous improvement initiatives to optimize production workflows, eliminate waste, and enhance overall performance.
- Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Dental Office Manager
Central Coast Dental Care
04.2019 - 04.2022
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
Direct Support Professional Manager
Rudell Home LLC
07.2017 - 04.2019
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Administered medication as directed by physician.
- Transported clients to medical and dental appointments to provide support.
Sales Associate
Payless Shoe Source
01.2017 - 07.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sales Associate
Bath and Body Works
05.2016 - 12.2016
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Service Specialist
Lucky Supermarkets
03.2014 - 05.2016
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Assisted cashiers with swift transactions for a streamlined checkout experience.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Promoted store loyalty programs and special offers, boosting customer engagement.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
- Managed cart inventory at the front of the store, enabling smooth flow of traffic in and out of the establishment.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Associate of Science -
Monterey Peninsula College
Monterey, CAHigh School Diploma -
Monterey Home County Charter School
Salinas, CA04.2016
Skills
- Hazardous materials handling
- Equipment calibration
- ISO standards compliance
- Administrative Support
- Adaptability
- Multitasking Abilities
- Problem Solving
- Customer Service
- Critical Thinking
- Policy Implementation
- Time Management
- Organizational Skills
Timeline
Production Technician 2
Teknova
05.2022 - Current
Dental Office Manager
Central Coast Dental Care
04.2019 - 04.2022
Direct Support Professional Manager
Rudell Home LLC
07.2017 - 04.2019
Sales Associate
Payless Shoe Source
01.2017 - 07.2017
Sales Associate
Bath and Body Works
05.2016 - 12.2016
Service Specialist
Lucky Supermarkets
03.2014 - 05.2016
Associate of Science -
Monterey Peninsula College
High School Diploma -
Monterey Home County Charter School
Similar Profiles
Johana ManzoJohana Manzo
Production Supervisor at TeknovaProduction Supervisor at Teknova
Hazelmae GapolHazelmae Gapol
Shipping Inventory Lead at TeknovaShipping Inventory Lead at Teknova
Jonathan FlamencoJonathan Flamenco
Receiving Associate at TeknovaReceiving Associate at Teknova
Anyssa HarrisonAnyssa Harrison
Production Technician 2 at TeknovaProduction Technician 2 at Teknova
Ethan HendersonEthan Henderson
Production Technician 2 at Baxter Healthcare ManufacturingProduction Technician 2 at Baxter Healthcare Manufacturing