Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Volcom
11.2024 - Current
Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Coached and developed team dynamics among associates and supervisors. Promoting internal growth.
Maintained visual merchandising standards to create an engaging shopping experience for customers.
Empowered team members by delegating tasks effectively while also offering guidance when needed. Creating interactive activities to engage team and drive sales.
Full-Time Retail Supervisor
Volcom
05.2024 - 11.2024
Full-Time Retail Supervisor
Volcom
04.2023 - 11.2024
Act as Manager on Duty (MOD) when necessary and relieve SM and ASM.
Maintain and execute directives, policies, and procedures. given by higher management and communicate them to team.
Provide leadership and counseling to Team and Sales Associates.
Administer opening and closing procedures and be responsible for store keys and security procedures
Build relationships with customers and develop a sales culture based on product-knowledge
Master company used point-of-sale (POS) system. Process cash and credit transactions using point-of-sale (POS) systems.
Sales Associate
Urban Outfitters
06.2022 - 01.2024
Education
High School -
Freedom High School
Orlando, FL
05.2022
Skills
Operational & Inventory Management
Team Development
Visual Merchandising & Creative
Flexible & Adaptable
Strong KPI Indicator Knowledge
Bilingual
Time Management & Organization
Excellent Customer Service
Accomplishments
Volcom
Since starting at the company, is #2 in Loyalty Capture rate across all locations.
Since starting at store, is #1 in Net Sales throughout entire store.