Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Neiswinger

Bloomington,IN

Summary

Hardworking and passionate worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations and knowledgeable in other areas of performance including scheduling, money handling and team management. Eager to develop and advance professionally into a more challenging position.

Overview

5
5
years of professional experience

Work History

Host

Olive Garden
02.2023 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed call ahead seating efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Reduced wait times for customers, prioritizing timely food preparation and packaging.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Increased repeat business by consistently providing friendly and attentive service.
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
  • Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
  • Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.

Shift Lead

Potbelly Sandwich Company
06.2022 - 08.2022
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.

Shift Lead Manager

Pizza Pantry
06.2019 - 06.2021
  • Improved team productivity by implementing efficient scheduling and task delegation.
  • Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Excelled in every store position and regularly backed up front-line staff.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.


Education

Bachelor of Science - Health Sciences

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05.2028

Bachelor of Arts - Theology

Hanover College
Hanover, IN
05.2022

High School Diploma -

Owen Valley Community High School
Spencer, IN
05.2018

Skills

  • Telephone Reception
  • Reservations Management
  • Server Support
  • Team Collaboration
  • Customer Service
  • Empathy and Understanding
  • Cleaning and Sanitation
  • POS Software
  • Detail Oriented
  • Organizational Skills
  • Cash Handling
  • Positive Attitude

Timeline

Host

Olive Garden
02.2023 - Current

Shift Lead

Potbelly Sandwich Company
06.2022 - 08.2022

Shift Lead Manager

Pizza Pantry
06.2019 - 06.2021

Bachelor of Science - Health Sciences

Indiana University - Purdue University Indianapolis

Bachelor of Arts - Theology

Hanover College

High School Diploma -

Owen Valley Community High School

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Natalie Neiswinger