Natalie Nelson
Poinciana,FL
Summary
I am a driven and dedicated professional with a passion for making a difference in the healthcare industry. With previous experience in medical billing and training in medical coding, I am eager to apply my skills and knowledge to contribute to the success and growth of a healthcare organization. My goal is to build a progressive career in health information, utilizing my organizational skills and motivation to drive positive change in the healthcare industry. I am confident that my passion for this field and dedication to excellence will make me a valuable asset to any organization.
Overview
14
14
years of professional experience
Work History
Primary Caregiver
Poinciana
04.2014 - Current
- Transported family members to medical appointments and other errands as needed.
- Organized medications for family members and administered them according to directions.
- Prepared nutritious meals for family members following dietary guidelines.
- Collaborated with healthcare professionals to ensure proper care was being provided.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Office Manager
SFC Energy, Inc.
Rockville, Md
04.2011 - 03.2014
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
Customer Service Specialist
Adecco Staffing for Philips Respironics
Murrysville, PA
08.2010 - 04.2011
- Answered incoming customer inquiries regarding product and service information.
- Responded to customer emails with accurate product and service information.
- Performed data entry of customer orders into the company's order management system.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
Education
Bachelor of Arts - Business and Health Information Management
Southern New Hampshire University
06.2019
Skills
- Electronic Health Records Management (SAP)
- Patient Billing and Collection Procedures
- Account Reconciliation
- Medical Office Software Proficiency
- Medical Terminology
- Anatomy and Physiology
- Coding and Classification Systems
- Health Information Technology
- ICD-10 CM
- HIPPA Guidelines
- Pathophysiology and Pharmacology
- Microsoft Office
Timeline
Primary Caregiver
04.2014 - Current
Office Manager
SFC Energy, Inc.
04.2011 - 03.2014
Customer Service Specialist
Adecco Staffing for Philips Respironics
08.2010 - 04.2011
Bachelor of Arts - Business and Health Information Management
Southern New Hampshire University
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