Natalie Nelson
Norfolk,VA
Summary
Analytical employee focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements with a versatile background in various administrative support functions. Follows office workflow to increase performance levels
Overview
12
12
years of professional experience
Work History
Import Coordinator/Import Documentations
Zim Shipping Service
Norfolk, VA
03.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Worked closely with internal teams such as logistics, sales, accounting and operations departments to ensure smooth import process flow.
- Assisted in resolving import-related inquiries from customers related to transportation delays, compliance regulations, cargo insurance and other matters.
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
Transportation Security Admin
Homeland security
Dulles, VA
06.2021 - 02.2022
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Adhered to established operational guidelines and procedures for conducting searches.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
Assistant Manager
ABC STORE
CHESAPEAKE, VA
11.2019 - 06.2021
- Assisted customers with orders or request for adjustments and worked closely with warehouse distribution centers to fulfill the orders
- Organized schedules, workflows and shift coverage to meet expected business demands
- Served as link between management and employees by handling questions and concerns
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
Physical Education Teacher
TIDEWATER COMMUNITY COLLEGE
Portsmouth, VA
09.2012 - 05.2020
- Experience with the computer and Microsoft Office: Outlook, PowerPoint, Excel, Word
- Excellent and sensitive interpersonal skills with cultural sensitivity, to build and maintain trust and confidentiality
- Assessed student progress with course material through routine quizzes, final examinations and standardized assessments.
- Conducted workplace inspections to ensure OSHA standards were met.
Education
Certified Logistics Technician
Tidewater Community College
Portsmouth, VA01-2023
Bachelor of Science - Criminal Justice, Criminalistics Specialization
Saint Leo University
03.2020
Skills
- Strong time customer service, communication, and writing skills
- Tracking shipments
- Customer Relations Skills, willingness and capability to multi-task or work independently
- Experience with MS and Windows
Software/ Computer Skills
- Zitrix/ Cisco Finesse
- AgentTeam/
- SAP/ IMS/ Internet Explorer
- Teams/ Excel
- Sharepoint/ Outlook
- Marine Traffic/ PNC Terminal/ Port Elizabeth Terminal sites
Timeline
Import Coordinator/Import Documentations
Zim Shipping Service
03.2023 - Current
Transportation Security Admin
Homeland security
06.2021 - 02.2022
Assistant Manager
ABC STORE
11.2019 - 06.2021
Physical Education Teacher
TIDEWATER COMMUNITY COLLEGE
09.2012 - 05.2020
Certified Logistics Technician
Tidewater Community College
Bachelor of Science - Criminal Justice, Criminalistics Specialization
Saint Leo University
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