Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Nelson

Bakersfield,CA

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Starbucks. Skilled in employee motivation and effective leadership, demonstrated through reduced turnover and improved team performance. Expert in managing operations and safety, ensuring compliance and fostering a positive, results-driven work environment.

Overview

11
11
years of professional experience

Work History

Shift Manager/Key Holder

Starbucks
08.2018 - Current
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Developed professional relationships to improve retention of key customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.

Manager

Papa John's Pizza
10.2013 - 11.2017
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Cosmetologist License -

Marinello School of Beauty
Bakersfield, CA
07.2014

High School Diploma -

Frontier High School
Bakersfield, CA
05.2013

Skills

  • Store maintenance
  • Effective Leadership
  • Employee Motivation
  • Excellent Communication
  • Health and safety
  • Customer Service
  • Work Planning and Prioritization
  • Managing Operations and Efficiency
  • Staff Development
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability

Timeline

Shift Manager/Key Holder

Starbucks
08.2018 - Current

Manager

Papa John's Pizza
10.2013 - 11.2017

Cosmetologist License -

Marinello School of Beauty

High School Diploma -

Frontier High School

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Natalie Nelson