NATALIE NICHOLL

A results-oriented dental industry professional with over 20 years of experience, transitioning extensive clinical and office management expertise into a B2B sales role. Proven ability to drive business growth, evidenced by overseeing a monthly production of $60K and achieving one of the highest profit-to-overhead ratios in a previous region. Adept at using a consultative approach to achieve a 90% treatment acceptance rate by educating clients and overcoming financial barriers. Eager to leverage deep knowledge of dental practice operations and digital dentistry solutions to accelerate revenue and case volume as an Orthodontic Territory Manager.

• Certified Dental Assistant

Continental Ranch Perfect Teeth/Mid Atlantic Dental Partners | Marana, AZ Operations / Office Manager (10/2022 - 03/2024)

• Drove business growth by managing a team of 6, plus 2 specialist teams, to oversee an average monthly production of $60K, achieving one of the highest profit-to-overhead ratios in the region.
• Achieved a 90% case acceptance rate for proposed treatments by effectively educating patients on clinical benefits and overcoming financial obstacles through clear communication.
• Pioneered a company-wide software overhaul as the pilot office and served as the primary operating location for local specialists, demonstrating trust and leadership among peers.
• Led initiatives to increase patient load and production by developing creative solutions to solve complex scheduling and billing challenges.

Massengale & Associates Consulting | Tucson, AZ Team Member (03/2024 - 10/2024)

• Applied a consultative approach to identify areas for improvement in dental office workflows, resulting in increased productivity and reduced operational costs for clients.
• Enhanced dental practice efficiency by streamlining processes for scheduling, billing, and insurance coordination.

Zebulon Dental Center | Macon, GA Clinical Office Coordinator / Lead Dental Assistant (04/2018 - 11/2021)

• Managed an $84,000 dental supplies and equipment budget, successfully reducing overhead by 15% through strategic supplier selection and efficient ordering.
• Trained a team of 8 staff members on the use of Omni camera and Cerec software for "single office visit" crowns, increasing the adoption of digital technology within the practice.
• Coordinated patient flow across six restorative and hygiene columns simultaneously, ensuring all ran on time to maximize daily production.

Dr. Howard D. Booth Jr., Family Dentistry | Macon, GA Clinical Dental Assistant / Supply Coordinator (05/2017 - 04/2018)

• Reduced dental supply expenses by 30% by sourcing and negotiating with new suppliers.

Providence Dental Spa | Macon, GA Patient Coordinator and Clinical Assistant (08/2015 - 02/2017)

• Managed a $108,000 yearly budget for dental supplies and equipment.
• Coordinated schedules and resources for three specialists and four hygienists to ensure proper staffing and equipment for high-value cosmetic procedures.