Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additional Information - Recommendation
Timeline
Generic

Natalie Nicoletto

Medford

Summary

Compassionate Patient Service Technician Specialist known for high productivity and efficient task completion. Skilled in medical equipment operation, patient care coordination, and health record management. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare teams. Prioritize safety and comfort while ensuring seamless operational flow in fast-paced environments.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Patient Service Technician Specialist

LabCorp
Cherry Hill
11.2019 - Current
  • Collecting and receiving all blood specimens
  • Processing all blood specimens to appropriate department / plus spinning & separating special blood test for send outs
  • Call stat results, schedule patients for special blood test
  • Experienced with out patients/children and babies
  • Computer experience putting in patient info and ordering blood test
  • Assisted in the preparation of patient rooms for examinations, treatments, and procedures.
  • Performed basic laboratory tests such as urinalysis and glucose testing.
  • Provided emotional support to family members of critically ill or injured patients.
  • Coordinated follow-up care instructions with patients prior to discharge from facility.
  • Reviewed medical histories to identify any potential risks or complications associated with treatment plans.
  • Assisted with scheduling appointments, arranging referrals, ordering medications and lab tests.
  • Ensured that all patient care areas were maintained in a clean and orderly condition at all times.
  • Processed incoming requests for medical records in accordance with HIPAA regulations.
  • Collected specimens for laboratory analysis according to established protocols.
  • Responded to telephone inquiries from patients regarding clinic services or health related issues.
  • Maintained inventory of supplies and equipment used for patient care.
  • Greeted patients, collected personal information and verified insurance coverage.
  • Explained policies, procedures and services to patients.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Collaborated with clinical and administrative staff to meet patient needs.

Unit Secretary/ Lab Assistant

Virtua Hospital
Voorhees
01.1991 - 01.2007
  • I worked all the divisions as Unit Secretary on all the floors
  • Process Dr. orders, scheduling patients testing
  • Calling inter- departments for results
  • Calling Dr.'s with stats
  • Computer experience
  • Making sure Dr.'s orders are done correctly and promptly
  • Help nurses with getting results so Dr. can be called
  • Organized laboratory specimens for pick-up by courier service.
  • Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
  • Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
  • Coordinated with other departments to ensure timely delivery of services to patients.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
  • Managed the front desk area ensuring neatness at all times.
  • Scheduled diagnostic tests and procedures for patients according to established protocols.
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Greeted visitors and patients in a courteous and friendly manner.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Processed physician orders ensuring accuracy of documentation prior to submission for approval.
  • Retrieved physicians' paperwork, including lab test requests.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Managed unit call reception and routed calls to correct department.
  • Answered phone calls to provide assistance, information, and medical personnel access.
  • Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
  • Entered patient information into hospital databases with attention to detail and accuracy.

Education

Associates - Liberal Arts and Science

Arizona State University
Phoenix, AZ
09.2025 - 08.2025

Associate's degree - Science

Univ. of Arizona
Arizona City, AZ

Skills

  • Lab Assistant
  • Unit Secretary
  • Patient Representative
  • Home Companion Care
  • Medical Assisting
  • Phlebotomy
  • Medical Laboratory
  • Caregiver
  • Microsoft Office
  • Receptionist
  • Scheduling
  • Training
  • Acute Care
  • Microsoft Powerpoint
  • Microsoft Access
  • Filing
  • Billing
  • Microsoft Excel
  • Medical Records
  • Medical Office Experience
  • Venipuncture
  • Patient Care
  • Experience Administering Injections
  • Medical Scheduling
  • Vital Signs
  • Service Technician Experience
  • Employee Orientation
  • Clinical laboratory experience
  • Medical Coding
  • Clerical Experience
  • Insurance Verification
  • Medical Terminology
  • Medical Billing
  • Phone Etiquette
  • ICD-10
  • CPT Coding
  • Communication skills
  • Computer skills
  • Customer service
  • Time management
  • Schematics
  • Microsoft Word
  • Patient care
  • Medical terminology
  • Electronic health records
  • Data entry
  • Laboratory procedures
  • Scheduling appointments
  • Risk management
  • Team collaboration
  • Venipuncture techniques
  • Active listening
  • Conflict resolution strategies
  • Specimen collection proficiency
  • Blood draw accuracy
  • HIPAA compliance
  • Organizational aptitude
  • Time management capabilities
  • Lab equipment operation
  • Infection control protocols
  • Multitasking capacity
  • Team collaboration strengths
  • Sample preparation
  • Adaptable under pressure
  • Cultural sensitivity awareness
  • Data entry proficiency
  • Maintaining sterile environments
  • Patient care excellence
  • Phlebotomy expertise
  • Electronic health records management
  • Documentation accuracy

Certification

Associates in Liberal Arts and Science, 05/01/19, Present, Have my Associates in Science. Currently enrolled in Arizona State for my BS in Sciences

Personal Information

Work Permit: Authorized to work in the US for any employer

Additional Information - Recommendation

I also have a letter of recommendation from the Dr I worked for Jeffery Levine (Primary Care) in Cherry Hill, NJ

Timeline

Associates - Liberal Arts and Science

Arizona State University
09.2025 - 08.2025

Patient Service Technician Specialist

LabCorp
11.2019 - Current

Unit Secretary/ Lab Assistant

Virtua Hospital
01.1991 - 01.2007

Associate's degree - Science

Univ. of Arizona

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