Natalie Noah

As one of two assistants working closely with Dr. Chris Kim, DDS, I played a key role in creating a positive, high-standard experience for every patient. My ability to connect with patients through charisma and professionalism, combined with efficient clinical operations and a focus on cleanliness, ensured a comfortable and successful appointment every time.

• Assist Doctor during treatment including but not limited to : Crown Prep/Seat, fillings, SPTs, Cleanings, etc.)
• Take X-ray's, panoramic, and CBCT scans for doctor as needed
• Perform weekly maintenance tasks to ensure all equipment is functioning and will continue to function properly (autoclave, statim, EMS, Medit calibration, running lines, replacing traps.)
• Keeping track of inventory and sending orders for equipment needed in the office before they run out
• Set up and break down rooms in a timely manner ensuring all OSHA requirements are met
• Knowledge of 3D scanning and importing to 3D printer for fabrication such as mouth guards
• Sterilize and clean all equipment throughout the day to prevent bottle necking of dirty instruments
• Converse with patients and gauge how to speak with them using DISC evaluation. After assessing, we speak to them accordingly to ensure all needs are met and have higher case acceptance.
• Ensuring all emergency appointments run smoothly by asking all questions and taking necessary X-rays BEFORE doctor comes in.
• Ensuring all hygiene appointments run smoothly by taking X-rays, flossing, and applying fluoride when Doctor leaves the room
• Be prepared for everything for the day by running daily morning meetings to discuss patients being seen that day and possible treatment they may need by looking through their past appointments
• Write exam/treatment notes during or after every appointment
• Summarize or explain to the patient what the doctor has said during their appointment to ensure patient is well-informed of all points of discussions

As a Dental Business Assistant, my duties includеd confirming insurance qualifications and benеfits ‍for roughly 20 patients daily, ensuring аccurate treatment plans and understanding patіent financial‍ duties. I oversaw front desk tasks, suсh as patient check-in/out, payment collection, аnd schedulin‍g follow-up visits. Handling about 30 рhone calls a day, I answered questions about іnsurance, billing, and treatment details. I alsо served as a link between patients, insurers, аnd dental staff to settle claims issues, which bоosted workflow and improved patient satisfactіon.

• Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
• Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
• Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
• Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
• Developed knowledge of company products and services to make suggestions according to customer needs.
• Reviewed invoices, payment requests, and expense reimbursements prior to approval.
• Assisted in the development and execution of marketing strategies to increase brand visibility and drive sales growth.
• Optimized workflow management through effective prioritization of tasks, delegation of responsibilities, and follow-up on progress.

• Keeping calm in fast paced environments especially during peak hours
• Have a kind and welcoming demeanor to every customer who enters
• Constantly establish customer connections and making conversation
• Take orders efficiently making sure to answer any questions they may have about food or drinks
• Able to de-escalate situations with customers who display dissatisfaction with their service by using methods that will successfully acknowledge and solve the issue
• Take notice of other Baristas who may need assistance on their positions and providing the help to allow them to create more output.
• Properly handle and maintain all equipment as directed by manufacturer