Natalie Nolen
Mobile,AL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Always willing to go above and beyond and never afraid to learn new skills
Overview
23
23
years of professional experience
Work History
Care Access Referral Specialist-Team Lead
USA Health System
09.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Built professional relationships with service providers.
- Scheduled appointments with specialists on behalf of clients.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
Medical Records Clerk
JWL Legacy (USA Health)
10.2014 - 01.2016
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
Medical Records Clerk
Onin Staffing (USA Health)
08.2013 - 10.2014
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Maintained patient records in compliance with security regulations.
Cake Decorator
Target
11.2010 - 08.2013
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Managed material inventory and ordered new materials when needed.
- Packaged and priced each product according to company pricing procedures.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated [Type] pastries and cakes using colorful icings and piping techniques.
- Precisely arranged display cases throughout workday to highlight finished products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packaged finished products for sale.
Secretary and Cabinet Builder
Four Seasons Cabinets
11.2007 - 07.2010
- Measured and cut materials to specified dimensions to achieve precise fit.
- Installed hardware such as drawer pulls, hinges, and handles.
- Assembled cabinet components using glue and mechanical fasteners to create strong, durable products.
- Maintained safe and organized workspace to minimize risk of injury.
Lead Cake Decorator and Bakery Manager
Winn Dixie
08.2000 - 07.2007
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Managed the bakery, made team members schedules
- Also worked as a Pharmacy Tech
- Worked in the office, kept up with cashiers teals and loaning cashiers money
Education
No Degree - Nursing
University of South Alabama
Mobile, ALHigh School Diploma -
Mary G Montgomery High School
Semmes, AL05.1998
Skills
- Patient Scheduling
- Accounts Payable and Accounts Receivable
- Patient Data Management Systems
- Medical Terminology
- Referral Verification
- Office Administration
- Multi-Line Phone Proficiency
- HIPAA Regulations
- Confidential Records Management
- Call Transfers
- Specialist Referrals
- Reviewing Patient Information
- Greeting Visitors
- High-Volume Environments
- Compassionate Communication
- Appointment Scheduling
- Records Preparation
- Administrative Duties
Timeline
Care Access Referral Specialist-Team Lead
USA Health System
09.2023 - Current
Medical Records Clerk
JWL Legacy (USA Health)
10.2014 - 01.2016
Medical Records Clerk
Onin Staffing (USA Health)
08.2013 - 10.2014
Cake Decorator
Target
11.2010 - 08.2013
Secretary and Cabinet Builder
Four Seasons Cabinets
11.2007 - 07.2010
Lead Cake Decorator and Bakery Manager
Winn Dixie
08.2000 - 07.2007
No Degree - Nursing
University of South Alabama
High School Diploma -
Mary G Montgomery High School
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