NATALIE NOWAK
Caledonia
Summary
Social work Specialist with a unique background in providing comprehensive support to individuals and families. Skilled in developing and implementing tailored intervention plans to address specific needs. Strong focus on team collaboration and achieving impactful outcomes, adaptable to evolving circumstances.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Worker Specialist
Congregational Home
Brookfield, WI
03.2025 - Current
- MDS Assessments and Documentation
- Submitting Appeals and Insurance Updates for Patients In Subacute Rehab in a Skilled Nursing Facility
- Completing Admission Paperwork with Patients and Residents in RCAC, Skilled, and Independent Living
- Reviewing Quarterly Individual Service Agreements and Negotiated Risk Agreements with current Residents
- Sending out Referrals for Home Health or Long-Term Care Facilities
- Attending Medicare meetings for discussion on the current case load
- Case Management and Coordination
- Tours
- Coordinating room moves
- Resolving questions, complaints, and concerns
Rehabilitation Office Coordinator
Greenfield Rehabilitation Agency
Brookfield, WI, USA
06.2023 - 03.2025
- Scheduling appointments for patients and therapists
- Update patient records, ensuring accuracy and confidentiality
- Prepare and organize documentation
- Manage email, phone calls, and faxes
- Greeting patients in a friendly and professional manner
- Assist patients or POA's with completing forms and answering any questions or concerns
- Coordinate patient flow to increase productivity in our department
- Verify patient insurance information and obtain pre-authorizations for therapy services
- Ensure therapists and other staff are informed of any schedule changes
- Distributing patient schedules daily
- Maintaining a clean work environment
- Preparing all admission packets for therapists
- Writing Orders
- Submitting purchase orders and upkeep on inventory of supplies
- Monitor equipment and coordinate repairs
- Relay important information
- Handle sensitive patient information
- Assisting therapists with patients during therapy sessions
- Tracking patient progress reports, recertification, and discharge summaries
- Preparing updated paperwork for social workers
- Organize therapy equipment
- Scanning documents
- Closing and opening new or existing patient cases
- Picking up supplies from the main office
- Act as a point of contact between patients, staff, and external providers
Emergency Services Dispatcher
Cudahy Police Department
Cudahy, WI, USA
08.2022 - 04.2023
- Answering and prioritizing incoming 911 and non-emergency calls promptly
- Gathering critical information like caller's location, situation details, or any immediate dangers
- Assessing the nature of a call and determining if medical, fire, or law enforcement is to respond
- Relay critical information en route to the incident
Sales Associate
Ulta Beauty Inc.
Plover, WI, USA
11.2021 - 04.2022
- Beauty Advisor
- Cashier Responsibilities
- Unloading shipment trucks
- Stocking the shelves
- Demonstrate how to use products, including makeup, skincare, and haircare
- Stay informed about new products, and how our location is doing overall in sales
- Educating customers on promotions and product launches
- Achieve sales targets by promoting
- Working closely with team members to meet our store goals
- Training sessions
- Greeting visitors, clients, and employees with a friendly and professional demeanor
- Assist and direct people to the appropriate person
- Answer and direct phone calls to the correct employee
- Respond to voicemails and emails
- Scheduling appointments and maintaining calendars
- Ensure everything is done in a timely manner
- Inventory Logging
- Cleaning and organizing
- Receive and distribute incoming mail, packages, and deliveries
- Preparing the salon and stations for the day
Front Desk Receptionist
Robert Laurence Hair Studio & Spa Services
Milwaukee, WI, USA
05.2021 - 08.2021
- Relay instructions to callers during emergencies
- Remain calm
- De-escalate tense situations
- Use advanced communication equipment, including computers, radios, and telephone systems
- Clear and accurate communication
- Logging all calls, actions taken, and responses
- Communication during pursuits
- Ensure accurate documentation for legal or investigative purposes
- Make quick and effective decisions in a high-stress situation
- Follow local and state federal regulations
- Adhere to confidentiality
- Stay updated on training and certifications
- Searching criminals
- Entering Warrants into the system
Education
Bachelor of Science - Sociology
University of Wisconsin Stevens Point
Stevens Point, WI05.2022
Skills
- Excellent communication and interpersonal skills
- Great organizational and multitasking abilities
- Professional appearance and attitude
- Technical Proficiency
- Problem-Solving
- Calm Under Pressure
- Customer Service
- Attention to Detail
- Strong Decision-Making Skills
- Leadership
- Emotional Intelligence
- Time Management
- Adaptability and Resilience
- Collaboration
- Continuous Learning
- Creativity
- Analytical Thinking
Certification
Bachelors Degree Sociology, Criminal Justice
Timeline
Social Worker Specialist
Congregational Home
03.2025 - Current
Rehabilitation Office Coordinator
Greenfield Rehabilitation Agency
06.2023 - 03.2025
Emergency Services Dispatcher
Cudahy Police Department
08.2022 - 04.2023
Sales Associate
Ulta Beauty Inc.
11.2021 - 04.2022
Front Desk Receptionist
Robert Laurence Hair Studio & Spa Services
05.2021 - 08.2021
Bachelor of Science - Sociology
University of Wisconsin Stevens Point
Awards
- Varsity Soccer MVP Award
- Varsity Basketball Most Spirited Award Two Years In A Row
- Commendation Letter/Award of Excellence in result of Police Chase Pursuit