Natalie Ochoa
Milwaukee,WI
Summary
Detail-oriented professional with expertise in customer service and administrative management. Proficient in problem-solving and providing exceptional client experiences. Committed to continuous learning and team contributions in dynamic work environments.
Overview
12
12
years of professional experience
Work History
Manager in Training
McDonald's
10.2024 - Current
- Enhanced operational efficiency by developing staff training programs.
- Reduced waste and improved stock accuracy through streamlined inventory processes.
- Monitored team productivity by implementing performance metrics for continuous improvement.
- Increased collaboration and effectiveness by leading cross-functional strategic initiatives.
- Educated staff on customer service, food safety, and performance standards.
- Trained new team members on operational procedures for efficient workflow.
Assistant Store Manager
Ultimate Home Furniture
04.2019 - 12.2023
- Boosted store sales through effective customer assistance and phone consultations.
- Facilitated financing approvals by managing finance applications and customer calls.
- Executed payroll processing and accurately tracked employee timesheets.
- Coordinated merchandise orders to maintain optimal inventory levels.
- Monitored business expenses and income to ensure financial stability.
- Conducted initial candidate interviews as part of the hiring process.
- Enhanced store visibility through strategic online and in-store advertising.
- Maintained cleanliness and organized store appearance to improve customer experience.
Warehouse Worker
Amazon
07.2022 - 11.2023
- Enhanced warehouse efficiency by operating robots for safe material transport.
- Ensured accurate stock levels through coordinated inventory counts and inspections.
- Reduced order fulfillment time by streamlining picking processes.
- Trained staff on safety protocols and effective equipment handling procedures.
- Maintained cleanliness and safety standards throughout the warehouse environment.
Server /Head Pastry Chef
Blue Mountain State Bar & Grill
02.2021 - 11.2021
- Delivered exceptional customer service in a high-paced dining environment.
- Collaborated with staff to ensure timely food preparation and delivery.
- Efficiently managed customer orders using point-of-sale systems and technology.
- Trained extensively on menu details and service protocols for staff improvement.
- Maintained a clean dining area for a pleasant guest experience.
- Accurately handled cash transactions, ensuring balanced daily financial reports.
- Baked pastries daily for morning shifts and assisted with dinner prep.
General Laborer
Malone Agency
05.2018 - 06.2018
- Streamlined shipping processes by accurately creating domestic and international labels.
- Facilitated parts labeling for Caterpillar, ensuring timely delivery to receiving department.
- Utilized computer systems to maintain efficient data entry and label generation.
- Participated in safety seminars to enhance workplace safety awareness and practices.
- Maintained cleanliness of job sites, minimizing hazards and ensuring safety compliance.
General Labor To QC Analyst
Palermo's Pizza
08.2016 - 12.2016
- Enhanced operational efficiency by supervising pizza portioning and daily activities.
- Assigned tasks to personnel while inspecting equipment and work methods regularly.
- Compiled reports by analyzing data and summarizing information within 30-minute intervals.
- Ensured cleanliness and sanitation of service areas through diligent monitoring.
- Achieved financial targets by completing activities and fulfilling order deadlines.
- Supported production line efficiency by covering breaks for team members.
Deli Worker
Cermak Fresh Market
03.2014 - 10.2014
- Achieved accurate pricing by meticulously slicing, weighing, and packaging cheeses and meats.
- Maintained clean dishes and utensils to ensure readiness for customer demands.
- Recommended additional menu items based on customer preferences to enhance sales.
- Minimized food spoilage by closely monitoring expiration dates and proper stock rotation.
- Ensured sanitized work areas to promote health and safety for all employees.
Education
GED -
Milwaukee Area Technical College
Milwaukee, WI06-2026
Skills
- Financial management
- Budgeting
- Data collection and analysis
- Sales and marketing
- Staff management
- Appointment setting
- Purchasing
- Sales strategies
- Interior and exterior cleaning
- Bilingual (English,Spanish)
- Technical skills
- Staff leadership
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager in Training
McDonald's
10.2024 - Current
Warehouse Worker
Amazon
07.2022 - 11.2023
Server /Head Pastry Chef
Blue Mountain State Bar & Grill
02.2021 - 11.2021
Assistant Store Manager
Ultimate Home Furniture
04.2019 - 12.2023
General Laborer
Malone Agency
05.2018 - 06.2018
General Labor To QC Analyst
Palermo's Pizza
08.2016 - 12.2016
Deli Worker
Cermak Fresh Market
03.2014 - 10.2014
GED -
Milwaukee Area Technical College