Summary
Overview
Work History
Education
Skills
Timeline
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Natalie O'Connell

West Valley City,UT

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Teacher

Bennion Learning Center
08.2023 - Current
  • Supported student physical, mental, and social development using classroom games and activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Creating lesson plans each week based on the week's theme
  • Connecting with students and their families

Office Manager

A1 Driving School, Inc.
05.2018 - 01.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated special projects and managed schedules.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed office operations while scheduling appointments for department managers.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Transferred data and implemented new software systems and trained employees on the new program
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Completed data entry and protected personal information.

Barista

Starbucks
01.2016 - 07.2019
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Front Office Medical Assistant

Brian Goldman, M.D.
04.2015 - 12.2017
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Managed incoming correspondence from other healthcare providers to maintain up-to-date patient information.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
  • Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.

Education

High School Diploma -

Clayton Valley Charter High School
Concord, CA
05.2013

Skills

  • Relationship Building
  • Performance reviewing
  • Policy Implementation
  • Administrative Oversight
  • Managing Operations and Efficiency
  • Technical Proficiency
  • Conflict Management
  • Employee Supervision
  • Teamwork and Collaboration
  • Facility Management
  • Clear oral/written communication
  • Supply Management

Timeline

Teacher

Bennion Learning Center
08.2023 - Current

Office Manager

A1 Driving School, Inc.
05.2018 - 01.2022

Barista

Starbucks
01.2016 - 07.2019

Front Office Medical Assistant

Brian Goldman, M.D.
04.2015 - 12.2017

High School Diploma -

Clayton Valley Charter High School

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Natalie O'Connell