Natalie O’Connor
National City,CA
Summary
Over 8 years Customer service and interpersonal experience. Patient Behavior Technician with 6 months of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
8
8
years of professional experience
Work History
RBT
Comprehensive Autism Center
San Diego, CA
10.2021 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Worked as part of collaborative team to address changing needs of children and families.
Site Coordinator/Social Work
Equus
San Diego, CA
05.2021 - 08.2022
- Provided conflict resolution by encouraging positive methods for problem solving
- Accurately documented all onsite issue using microsoft suite.
- Provide on-site crisis intervention
- Contact emergency services in collaboration/consultation with supervisor when necessary
- Hourly walk around grounds to ensure safety
- Submit maintenance requests and supply orders, as needed
- Assist with food delivery to participants rooms
- Manage relationships with motels and janitorial staff
Youth Care and Support Worker
Manpower/ San Diego Convention Center
San Diego, CA
03.2021 - 05.2021
- Provided key emotional support to special needs youth.
- Oversaw day-to-day activities of residents in a 24hr refugee facility for children.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
Special Services Associate
The Home Depot Inc
San Diego, CA
07.2020 - 03.2021
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Taking Incoming customer calls, completing problem solving processes.
- Managing customer accounts, taking returns, placing orders for contractors.
- Interact with customers and associates in the store to ensure excellent customer service.
Restaurant Server
BJ's Restaurant & Brewhouse
Chula Vista, CA
02.2015 - 03.2020
- Greeted new customers, discussed specials and took drink orders.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
CA | Health Essentials training -
Vista Adult School
Skills
- Microsoft Office
- Community Re-entry Planning
- Interpersonal Skills Development
- Behavior Observation
- Encouragement and Motivation
- Clinical Documentation
- Critical Thinking
- Interdisciplinary Collaboration
Timeline
RBT
Comprehensive Autism Center
10.2021 - Current
Site Coordinator/Social Work
Equus
05.2021 - 08.2022
Youth Care and Support Worker
Manpower/ San Diego Convention Center
03.2021 - 05.2021
Special Services Associate
The Home Depot Inc
07.2020 - 03.2021
Restaurant Server
BJ's Restaurant & Brewhouse
02.2015 - 03.2020
CA | Health Essentials training -
Vista Adult School
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