Natalie Offitt
Indianapolis,IN
Summary
Hardworking Bartender with exceptional mixology and food handling service skills. Committed to upholding the highest standards of customer service and safe food and beverage practices. Knows how to maintain a clean, stocked and organized work area. Successful in making sure quality service is provided effectively and efficiently with high- volume of customers.
Overview
2
2
years of professional experience
Work History
Bartender
Old National Centre
03.2022 - Current
- Maintain excellent customer satisfaction by providing remarkable service and crafting high-quality cocktails, as well meeting the alcohol safe guidelines
- Help to enhance guest experience by assisting with concerns professionally
- Assist customer on drink options based on their personal preference or dietary restrictions
- Help with inventory and sanitize around bar areas
- Assist with staff training and suggest customer service
- Cocktail VIP areas, which caters to VIP guest with higher quality options on food and beverages
Bartender
Sodexo Food Service
12.2021 - Current
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Efficiently opened or closed the bar and follow all proper procedures which includes (counting inventory pre shift and after, and sanitizing station before and after)
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Make sure the bar show cases inventory for presentation and well-stocked to satisfy customer
- Follow alcohol procedures and report any incidents that should occur
Bartender
Ruoff Home Mortgage Music Center
05.2023 - 10.2023
- Helped increase customer satisfaction by making sure customer service was excellent and mixing quality cocktails
- Adapted quickly to new bar stations and worked well with my colleagues
- Made sure lines were moving efficiently by keeping the bar stocked and prioritizing orders
- Assisted with VIP Club Owners in their own area and provided a positive experience along with service beer, wine or craft cocktail
- Helped advertise new cocktails and new changes to the menu
- Managed cash handing duties and distributing tips accordingly
- Collaborated with management on seasonal cocktail menu ideas
Bartender
Gainbridge Fieldhouse
11.2021 - 04.2022
- Maintained satisfying customer service by providing excellent customer service and high quality cocktails.
- The ability to manage wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Provided a positive work environment with efficient teamwork and communication skills.
- Created bonds with loyal customers due to delivering outstanding service and providing a friendly and safe environment.
Education
Bachelor of Science - Business Administration And Management
Indiana Wesleyan University
Marion, IN06.2018
Skills
- Health Codes Compliance
- Food Service
- Alcohol Awareness
- Payment Processing
- Food Handlers Certificate
- Inventory
- Customer Service
- Engaging Personality
- Handling Difficult Customers
Timeline
Bartender
Ruoff Home Mortgage Music Center
05.2023 - 10.2023
Bartender
Old National Centre
03.2022 - Current
Bartender
Sodexo Food Service
12.2021 - Current
Bartender
Gainbridge Fieldhouse
11.2021 - 04.2022
Bachelor of Science - Business Administration And Management
Indiana Wesleyan University
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