Summary
Overview
Work History
Education
Skills
Timeline
Generic

NATALIE OPARA

Lenexa,KS

Summary

Results-driven Operations Director with four years of leadership experience in property management, specializing in strategic operations, asset performance optimization, and cross-functional team leadership. Proven track record of overseeing large property portfolios, streamlining operational workflows, and enhancing tenant satisfaction while maintaining budgetary discipline and compliance with regulatory standards. Skilled in developing and implementing systems that drive efficiency, reduce costs, and maximize ROI. Adept at leading high-performing teams, vendor management, capital project oversight, and leveraging technology to enhance operational transparency and reporting. Committed to operational excellence, stakeholder collaboration, and long-term asset value growth.

Overview

16
16
years of professional experience

Work History

Operations Director

Wpg.
06.2021 - Current
  • Developed strategic plans for property efficiency and reduce costs, enabling the company to meet budget and exceed NOI four consecutive years.
  • Reviewed property financials and operational expense on regular basis to make cost effective decisions for property management execution.
  • Led, supervised and provided strategic direction for workforce of maintenance technicians, on-site security, and property vendors during capital project execution.
  • Analyzed operational budget and identified key areas for improvement, leading to optimized processes across the organization.
  • Built strong relationships with vendors and retailers at all organizational levels, fostering collaboration between departments for optimal results.
  • Led cross-functional teams to successfully execute complex capital projects on time and within budget constraints.

District Merchant

Macy's
05.2015 - Current
  • Managed & Led over 10.1 Million in volume for the Kansas/Oklahoma district within the Jewelry Complex.
  • Drive sales and margin by implementing merchandising execution strategies and direction to achieve sales plan.
  • Oversee the execution of consistent merchandise presentation through hands-on implementation and training in-store.
  • Coach to drive improvement in selling through emphasis on building product knowledge at the individual store level.
  • Identify store-specific merchandise assortment opportunities (including vendor adds, edits, distortions and opportunities), make recommendations to the District Planner.
  • Support local marketing efforts for doors in district.

Executive Merchandise Team Manager

Macy's
11.2014 - 05.2015
  • Analyze merchandising reports to review business results and take appropriate action to capitalize on business strengths and impact deficiencies. Identifying a 20% growth opportunity within the RTW business.
  • Ensure that all procedure, policies, exposure standards, safety and shortage awareness are thoroughly understood
  • Clearly communicate store and Company objectives so both management and staff for optimal efficiency and increased productivity. This led to an 15% increase in operational metrics.
  • Monitor and address performance issues on a timely basis; administer Responsibility Based Performance as needed.
  • Recruit, select and train talented, results-oriented support Associates

Senior Team Leader

Target
04.2009 - 11.2014
  • Maximize gross margin through the use of best practices and productivity tools.
  • Supervise, train and coach Sales Floor team members on service and presentation skills.
  • Support the transition process by planning pre- transition activities, following pre‑transition merchandising guidelines to ensure all sets get completed on time.
  • Follow company guidelines for presentation and signing and supervise the team to ensure best practices are followed.

Education

Bachelor of Arts - Studio Art

Dominican University of California
San Rafael, CA
2008

Skills

  • Operational excellence
  • Facilities management
  • Asset management
  • Property management
  • Property inspections
  • Tenant relations
  • Property tours and inspections
  • Vendor management
  • Financial budgeting and reporting
  • Contract negotiation

Timeline

Operations Director

Wpg.
06.2021 - Current

District Merchant

Macy's
05.2015 - Current

Executive Merchandise Team Manager

Macy's
11.2014 - 05.2015

Senior Team Leader

Target
04.2009 - 11.2014

Bachelor of Arts - Studio Art

Dominican University of California

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