Natalie O'Rourke
Pleasant Hill,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Lead Bartender/Server
Breakfast Club of Lafayette
05.2024 - Current
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders, enhancing team performance and service quality.
- Developed innovative cocktail menus, improving customer satisfaction and engagement.
- Managed inventory, optimizing stock levels to reduce waste and control costs.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Mangement
Primavera Ristorante
06.2019 - Current
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
Manager
Stadium Pub
10.2014 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assisstant Director
Kinder Care Learning
10.2008 - 10.2011
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Trained and mentored new employees on industry practices and business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Child Development
Diablo Valley College
Pleasant HillDiploma - General Literature
John Swett High School
Crockett, CA06.1998
Skills
- Project Support
- Staff Development
- Financial Management
- Process Improvement
- Staff Management
- Constructive Feedback
- Customer Relationship Management
- Operational Oversight
- Cash Register Operations
- Business Management and Development
Timeline
Lead Bartender/Server
Breakfast Club of Lafayette
05.2024 - Current
Mangement
Primavera Ristorante
06.2019 - Current
Manager
Stadium Pub
10.2014 - 03.2019
Assisstant Director
Kinder Care Learning
10.2008 - 10.2011
Child Development
Diablo Valley College
Diploma - General Literature
John Swett High School