Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalie Orozco

Pacoima,CA

Summary

A motivated personable student pursing a Associates Degree in Child Development at Los AngeleS City College. Proficient at administrative task, including maintaining the reception area, greeting guest, answering multi-line phone systems, and maintaining office equipment. Able to adapt to new software quickly and has experience in MS word and Outlook. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Overview

2
2
years of professional experience

Work History

Medical Receptionist

Serra Medical Group
Sun Valley, California
11.2023 - 08.2024
  • Scheduled patient appointments, verifying the accuracy of appointment times with providers.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Performed data entry tasks related to billing and collections procedures.
  • Greeted and checked in patients, updating patient information in the computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Covid Test Collector

Score Custom Engraving
Sun Valley, CA
02.2022 - 09.2023
  • Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
  • Verified customer account balances and processed payments accordingly.
  • Investigated and solved problems with payments, account updates, and other concerns.
  • Developed and maintained strong relationships with clients to facilitate payment collections.
  • Answered customer questions regarding account discrepancies or problems.

Education

High School Diploma -

PUC Lakeview Charter High School
Sylmar, CA
06-2022

Associate of Arts - Child Development

Los Angeles City College
Los Angeles, CA

Skills

  • Records Management
  • Payment Collection
  • Medical Billing
  • Medical Charting
  • Billing support
  • Insurance Verification
  • Excellent Communication Skills
  • Ability To Work In a Team
  • Front Desk Operations
  • Multi-tasking in a busy environment
  • Customer Service
  • Able to Grasp New Concepts Quickly

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Medical Receptionist

Serra Medical Group
11.2023 - 08.2024

Covid Test Collector

Score Custom Engraving
02.2022 - 09.2023

High School Diploma -

PUC Lakeview Charter High School

Associate of Arts - Child Development

Los Angeles City College

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Natalie Orozco