Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Natalie Orta

McAllen

Summary

Adept at fostering customer loyalty and resolving complaints with empathy, honed during my tenure at Maximus, I excel in customer service and critical thinking. My proactive approach in team development and data entry significantly enhances operational efficiency. Demonstrated ability to maintain confidentiality and adhere to safety protocols underscores my commitment to excellence.

Professional in industrial operations, proficient in managing control room activities with focus on operational efficiency and safety. Well-versed in maintaining high standards of plant performance and adept at handling emergency situations with precision. Known for excellent collaboration and adaptability, ensuring smooth team operations and meeting dynamic operational demands.

Overview

4
years of professional experience

Work History

Maximus

CCR
07.2023 - Current

Job overview

  • Participated in regular performance review meetings, actively seeking feedback from management personnel as a means to identify areas for personal development.
  • Consistently adhered to established company policies regarding health and safety protocols, setting a positive example for junior team members to follow.
  • Stayed up-to-date with the latest industry developments and trends, ensuring continued professional growth and application of best practices within daily operations.
  • Built strong relationships with colleagues across departments, facilitating seamless communication channels vital for effective teamwork during complex problem-solving tasks.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating yourtexasbenefits website, informing them the fastest way to apply.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Cavender's Boot City

Head Cashier
03.2021 - 02.2024

Job overview

  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Resolved escalated customer disputes with special actions such as discounts.

Specialized Training & Reserve Security

Security Officer
09.2022 - 01.2023

Job overview

  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Education

Pharr San Juan Almo High School
San Juan, TX

High School Diploma
06-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Payment processing
  • Call center operations
  • Scheduling
  • Paperwork processing
  • Appointment scheduling
  • Team development
  • Documentation
  • Prioritization
  • Filing

Languages

Spanish
Native or Bilingual

Timeline

CCR

Maximus
07.2023 - Current

Security Officer

Specialized Training & Reserve Security
09.2022 - 01.2023

Head Cashier

Cavender's Boot City
03.2021 - 02.2024

Pharr San Juan Almo High School

High School Diploma

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Natalie Orta