Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Natalie Ortega

Tulsa

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience

Work History

Account Manager-Digital and Creative

TEKsystems
09.2023 - Current
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

IT Recruiter

TEKsystems
04.2022 - 09.2023
  • Referred candidate resumes to customer account managers for evaluation and submission.
  • Collaborated with hiring team to understand the organizational hiring needs and created a recruitment plan accordingly.
  • Conducted initial screenings of candidates to evaluate their skills and qualifications.
  • Maintained accurate and up-to-date candidate information in the applicant tracking system.
  • Coordinated interviews with hiring managers and provided feedback to candidates in a timely manner.
  • Developed and posted job descriptions for open positions on various job boards and social media platforms.
  • Proven experience in sourcing and recruiting top-tier IT talent across a wide range of positions, including software developers, quality assurance testers, project managers, and data analysts.
  • Strong understanding of the IT industry and the technical skills required for various roles, enabling effective screening and evaluation of candidates.
  • Deep knowledge of current recruiting tools and techniques, including applicant tracking systems, social media sourcing, and candidate outreach strategies.
  • Excellent analytical and problem-solving abilities, allowing for effective identification and resolution of complex recruiting challenges.
  • Ability to work collaboratively with hiring managers and other stakeholders to develop job descriptions, defining hiring requirements and ensure a positive candidate experience.

ELD Teacher

Jenks Public Schools
08.2020 - 04.2022
  • Demonstrated principles of subject material and advanced methods to students.
  • Expert with ELLevation software
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Set assessments to measure student progress and identify growth opportunities.
  • Coached students on English pronunciation and intonation for eloquent conversation.
  • Created new lesson plans based on course objectives.
  • Educated students in basics of English grammar and conversational speaking.
  • Developed strong relationships with students, parents, and colleagues to create a supportive educational community.
  • Improved literacy skills among ELD students by implementing targeted reading interventions and providing one-on-one support during guided reading sessions.
  • Collaborated with fellow teachers to develop cross-curricular units that enhanced student understanding of interconnected topics across different subjects.
  • Adopted new technologies and online platforms to facilitate student learning.
  • Collaborated with fellow educators to create a cohesive curriculum that addressed the unique needs of ELL students.
  • Enhanced communication skills among ELL students with focused speaking and listening exercises.

Office Manager

Novo Group Inc.
01.2019 - 05.2019
  • Possessing strong administrative skills, including proficiency in office management, records management, data entry scheduling and document preparation, with experience in office software such as Microsoft Office Suite and Goggle suite.
  • Proven ability to effectively manage tasks and responsibilities, prioritize tasks, manage time effectively, and meet deadlines with experience in managing multiple projects and tasks simultaneously.
  • Demonstrated excellent communication skills, including the ability to communicate effectively with colleagues, clients and external partners, as well as the ability to write clearly and persuasively.
  • Strong leadership skills through managing teams, delegating tasks and supervising staff, as well as providing support and mentorship to staff members to ensure high levels of performance.

Talent Acquisition Coordinator

Novo Group Inc.
03.2018 - 03.2019
  • Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
  • Leveraged employee referrals, direct sourcing, Internet applications, and recruitment agencies to source candidates for positions.
  • Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
  • Analyzed recruiting metrics to share reports and recommendations with stakeholders.
  • Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.

3rd Grade Teacher

Jenks Public Schools
01.2013 - 01.2018
  • Evaluated individual student abilities and created action plans based on current level and desired growth goals to support preparedness for transition to next grade level.
  • Directed class discussions to spark conversation about key concepts, complex problems and overarching themes.
  • Developed strong communication skills through experience teaching and presenting complex information in a clear and concise manner to students, parents and colleagues.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
  • Proven ability to effectively manage time and resources, plan and deliver lessons, maintain accurate records, and meet deadlines , all of which translate well into any professional setting.
  • Demonstrated leadership skills through managing classrooms, collaborating with colleagues, and participating in extracurricular activities. Capable of working collaboratively with individuals from diverse backgrounds.

Retail Sales Associate

Nordstrom
08.2006 - 08.2011
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Proven ability to deliver exceptional customer service, with experience in handling customer inquires, addressing customer complaints, and ensuring a positive shopping experience for every customer.
  • Demonstrating proficiency in customer engagement, building rapport, and closing sales, with a proven track record of meeting and exceeding sales targets and achieving high level customer satisfaction.

Education

Bachelor of Science - Elementary Education

University of Oklahoma
Norman
12.2012

Skills

  • Employee Orientation
  • Advanced Arrangements
  • Reading Comprehension
  • In-Person and Telephone Interviewing
  • Strong understanding of the hiring process and practices
  • Experience in recruitment, sourcing and candidate management
  • Proficiency in composing engaging job descriptions
  • and advertising positions online
  • Ability to organize orientation programs and assist in the onboarding process
  • Excellent time management skills
  • Strong verbal and written communication skills
  • Trello
  • Territory Management
  • Customer Service
  • Account development
  • Salesforce
  • Google Suite
  • Microsoft Office Suite
  • Gong
  • Client Relations
  • Account Management

Timeline

Account Manager-Digital and Creative

TEKsystems
09.2023 - Current

IT Recruiter

TEKsystems
04.2022 - 09.2023

ELD Teacher

Jenks Public Schools
08.2020 - 04.2022

Office Manager

Novo Group Inc.
01.2019 - 05.2019

Talent Acquisition Coordinator

Novo Group Inc.
03.2018 - 03.2019

3rd Grade Teacher

Jenks Public Schools
01.2013 - 01.2018

Retail Sales Associate

Nordstrom
08.2006 - 08.2011

Bachelor of Science - Elementary Education

University of Oklahoma

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Natalie Ortega