Natalie Ortiz
San Bruno,CA
Summary
Multitalented Executive Assistant with over 20 years in top-tier organizational support with diverse background in business management. Facilitated multiple projects simultaneously. Considered valuable, punctual employee with outstanding professionalism and sound judgement. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
AppleOne Employment Services
Pleasanton, CA
10.2022 - 01.2023
- Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers front line personnel in the various operating divisions and subsidiaries
- Prepare, analyze and/or submit documentation to the appropriate parties (agents and clients) in order to insure they are in accordance with all applicable laws and regulations relating to transportation of freight
- Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers service requirements
- Resolve billing issues and ensure that invoicing and vendor payments are billed accurately
- Complete accurate data input or corrections into computer database files
- Develop rates and/or provide quotes for the movement of freight
- Resolve billing issues on customer's behalf
- Ensure all communication with internal and external customers is updated timely
- Responsible for Freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted article submissions
- Complete import/export documentation in accordance with international trade regulations
- Engage with clients related to billing disputes, status of shipments developing new lanes, and improving service
- Dispatch carriers to pick up at CFS, FTN and customer related distribution centers
- Track and trace functions, including entry of all milestones and exceptions
Production Associate
TESLA, INC
FREMONT, CA
06.2021 - 01.2022
- Worked on Model 3 Tesla production line performing complex assembly of Tesla Vehicles
- Ability to perform repetitive duties, with rotations, while standing for long periods of time
- Lifting of production materials consisting of 30-75 lbs
- Diligently maintained safety and quality standards
- Completed product assembly according to standardized procedures
- Moved items between machines, conveyors and transport equipment to meet production needs
- Used hand and power tools to perform operational and routine tasks
- Inspected and repaired products to meet project expectations.
Executive Assistant to the Director
BELTRAN & ASSOCIATES
SAN BRUNO, CA
07.2013 - 05.2021
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation
- Conducted extensive online and phone research
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes
- Screened telephone calls and inquiries and directed as appropriate
- Created presentations using Microsoft PowerPoint.
Executive Administrative Assistant
See's Candies
South San Francisco, CA
03.2006 - 06.2013
- Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations
- Conducted required research, documentation and reports for executive team, board members and stakeholder
- Crafted proposals and memos using desktop publishing and word processing software
- Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion
- Set up meeting and event logistics for senior management, including executives and board of directors
- Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives
Education
Associate of Arts - Business Management
De Anza College
Cupertino, CA01-2025
Associate of Arts Business Administration -
DeAnza College
Cupertino, CA06-2019
Skills
- Meeting planning
- Articulate and well-spoken
- Administrative support specialist
- Professional and mature
- Office Management
- Business Writing
- Meticulous Attention to Detail
- Calendar Management
- Project Planning
- Database management
- Time management
- Customer service-oriented
- Good work ethic
- Bookkeeping and Basic Accounting
- Catering Coordination
- Records Management Databases
- Executive Schedule Management
- Verbal and Written Communication
Timeline
Customer Service Representative
AppleOne Employment Services
10.2022 - 01.2023
Production Associate
TESLA, INC
06.2021 - 01.2022
Executive Assistant to the Director
BELTRAN & ASSOCIATES
07.2013 - 05.2021
Executive Administrative Assistant
See's Candies
03.2006 - 06.2013
Associate of Arts - Business Management
De Anza College
Associate of Arts Business Administration -
DeAnza College
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